Practice Manager (Pediatrics)

Job Description

Job Description

We're Humanizing Healthcare

At HHM Health, our mission is to provide high quality and compassionate healthcare to all. Our vision is to be the best patient-focused health center providing personalized physical, mental, and spiritual care for every individual. We are led by our CARES Values (Compassion, Advocacy, Respect, Excellence, Servant Heart). Together, our CARES-givers are making a difference in Dallas and surrounding communities.

Opportunities available in the heart of Dallas

We are seeking a Pediatrics Practice Manager with a passion for service excellence to join our team. The Practice Manager – Pediatrics is responsible for the overall operational management of the pediatric practice, ensuring efficient clinic operations, high-quality patient care, excellent patient experience, regulatory compliance, and achievement of operational and quality goals. This position works closely with pediatric providers, clinical and administrative staff, and organizational leadership to optimize patient access, workflows, staffing, productivity, and service delivery.

The position works in close partnership with the Provider Director of Pediatrics, physicians, advanced practice providers, and Operations leadership to translate clinical service needs into effective, compliant, patient-centered, and sustainable operational workflows while maintaining clear separation between clinical decision-making and operational management. 

Location: Kaufman (1011 W Grove St, Kaufman TX 75142)

Here's a sneak peek at what you'll do:

• Oversee day-to-day pediatric practice operations, ensuring efficient clinical and administrative workflows. 
• Lead, supervise, coach, and develop front-office, back-office, and pediatric practice staff. 
• Partner with pediatric providers and leadership on staffing, scheduling, patient flow, access, and operational support.
• Monitor provider productivity, patient volumes, appointment availability, no-shows, cancellations, and access-to-care metrics. 
• Develop and implement standardized pediatric workflows, policies, procedures, and processes to improve efficiency and service delivery. 
• Coordinate pediatric services including well-child visits, sick visits, preventive care, immunizations, developmental screenings, and chronic disease management. 
• Monitor patient access, throughput, wait times, and appointment utilization while identifying and addressing operational barriers. 
• Ensure staff training, competency, performance, and compliance with organizational procedures and patient-centered service standards. 
• Monitor operational, financial, quality, and patient-experience performance and prepare reports and recommendations for leadership. 
• Support pediatric quality initiatives, including HEDIS, UDS, preventive care, immunizations, care gaps, and other applicable quality measures. 
• Collaborate with Quality, Revenue Cycle, Clinical Operations, IT, HR, and other departments on performance improvement, referrals, documentation, authorizations, and operational needs. 
• Ensure compliance with HIPAA, OSHA, CLIA, infection prevention, patient safety, FQHC requirements, HHM standards, and applicable regulations while supporting resources, supplies, patient concerns, and overall clinic readiness.

Leadership & Accountability

The Practice Manager is accountable for ensuring that Pediatric location functions as one standardized service line rather than as independent clinics. The role establishes operational expectations, develops sustainable processes, holds clinic leadership accountable for execution, identifies barriers, and escalates clinical, safety, compliance, or operational concerns to the appropriate leadership.

What you need to succeed

To be a productive member of our team, you will have a pleasant and professional demeanor, be a self-starter, the ability to work independently, strong communication skills, and the ability to preserve confidentiality. You will also have the following:

• High school diploma or equivalent required; bachelor's degree in healthcare administration, Business Administration, Nursing, Public Health, or a related field preferred. 
• Minimum of 3–5 years of healthcare, ambulatory, pediatric, or medical practice management experience preferred. 
• Prior supervisory or management experience in a healthcare or outpatient clinical setting. 
• Pediatric healthcare or pediatric practice management experience is strongly preferred. 
• FQHC, community health center, or underserved population experience preferred. 
• Knowledge of ambulatory clinic operations, patient access, scheduling, staffing, productivity, and patient flow. 
• Experience working with EHR and practice management systems; eClinicalWorks experience preferred. 
• Knowledge of quality metrics, HEDIS, UDS, preventive care, care-gap management, and value-based care preferred. 
• Strong understanding of HIPAA, OSHA, infection prevention, patient safety, and applicable healthcare regulations. 
• Strong leadership, communication, organization, problem-solving, and conflict-resolution skills. 
• Ability to analyze operational data, identify trends, and develop appropriate action plans. 
• Ability to work effectively with pediatric providers, clinical staff, administrative teams, patients, families, and organizational leadership. 
• Strong customer service orientation with the ability to address patient and family concerns professionally. 
• Ability to manage multiple priorities in a fast-paced, multi-disciplinary healthcare environment. 
• Ability and willingness to travel between HHM Health locations as needed.

What We Offer  
At HHM Health, our mission starts with caring for people and that includes you. We believe that when our team feels supported, valued, and healthy, they can make the greatest impact in the communities we serve. That’s why we invest in our employees’ well-being with free vision, dental, and life insurance, plus competitive medical premiums. 

Our full-time team members also receive a robust benefits package designed to empower you to thrive- at work, at home, and in your purpose so you can focus on what matters most: delivering compassionate, high-quality care to every patient.  

• Health Savings Account
• 403(b) retirement savings plan with dollar-for-dollar matching up to 3% and match 50% of the next 2% (contribute 5% to get 4% matched). 100% vested upon enrollment.
• Generous time off plan for full-time employees (includes Health & Wellness + Volunteer Days + Paid Time Off)
• Accidental Death & Dismemberments (ADD) plan
• Short-term & Long-term Disability
• Employee Assistance Programs (EAP)
• HHM CARES Fund (employee emergency relief fund)

We’re battling the Dallas Community’s Healthcare Crisis 

At HHM Health, our mission is to provide quality healthcare to all in the growing DFW Metroplex. Our vision is to be the best patient-focused health center providing holistic care. We exemplify our CARES Values (Compassion, Advocacy, Respect, Excellence, Servant Heart) to provide a positive & meaningful patient experience to all in Dallas and the surrounding counties.  

To learn more about how we’re making a difference, visit us online at: