SERVICE ADVISOR

Job Description

Job Description

Service Writer – Equipment Dealership

Love Power Equipment & Rentals is looking for a motivated, customer-focused Service Writer to join our team. If you have excellent communication skills, enjoy working with customers, and thrive in a fast-paced environment, we'd like to hear from you.

As a Service Writer, you will be the primary point of contact between our customers and service department, ensuring repairs are communicated clearly and completed efficiently while providing an exceptional customer experience.

Responsibilities

• Greet customers and accurately document service concerns.
• Create repair orders and maintain detailed service records.
• Schedule service appointments and manage technician workflow.
• Communicate repair estimates, approvals, and timelines with customers.
• Coordinate with technicians to ensure efficient completion of repairs.
• Order parts as needed and coordinate with the parts department.
• Keep customers informed throughout the repair process.
• Process completed work orders and prepare invoices.
• Assist with warranty claims and manufacturer documentation.
• Maintain accurate records in the dealership management system.
• Follow up with customers after repairs to ensure satisfaction.
• Help maintain a clean, organized, and professional service department.

Qualifications

• Previous experience as a Service Writer, Service Advisor, or customer service representative is preferred.
• Experience in agriculture, construction equipment, powersports, automotive, or heavy equipment is a plus.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication.
• Basic computer proficiency.
• Ability to prioritize tasks in a fast-paced environment.
• Professional appearance and positive attitude.
• Valid driver's license required.

What We Offer

• Competitive pay based on experience
• Weekly pay
• Medical, dental, and vision insurance
• Life insurance
• Disability insurance
• 401(k) with company match
• Paid holidays
• Paid vacation
• Ongoing manufacturer training
• Opportunities for advancement
• Supportive, family-oriented work environment

Ideal Candidate

The ideal candidate is someone who enjoys helping customers, stays organized under pressure, communicates effectively with both customers and technicians, and takes pride in delivering outstanding service. Experience with agricultural, construction, or outdoor power equipment is a plus, but we are willing to train the right individual.

Apply today and become part of a growing team committed to keeping our customers working.