Windows Administrator II

HI-TEX Solutions is a Texas based Managed Service Provider and cybersecurity focused technology partner serving organizations nationwide for more than twenty years. We specialize in managed IT services, cybersecurity, compliance, cloud infrastructure, and technology modernization for organizations operating in highly regulated and operationally critical environments. Our client base includes healthcare organizations, financial services firms, legal practices, first responders, government entities, and growing mid market businesses that depend on secure, reliable, and scalable technology environments. Our technical team is built around accountability, ownership, continuous improvement, and customer experience. We pride ourselves on delivering enterprise level technical expertise with a responsive, relationship driven approach. Position Overview The Windows Support team provides industry leading support to HI-TEX Solutions customers as part of a collaborative service organization supporting diverse environments across the United States. Our team supports small business, mid market, and enterprise customer environments across Microsoft infrastructure, cloud platforms, cybersecurity operations, virtualization, and end user technologies. The Windows Systems Administrator Level 2 is responsible for supporting customer infrastructure environments, troubleshooting technical issues, maintaining Microsoft systems, and assisting with infrastructure projects. This role serves as an escalation point for Level 1 technicians and works closely with senior engineers to deliver exceptional customer service and technical support. The ideal candidate has strong Windows systems administration experience, excellent troubleshooting skills, and a passion for customer success and continuous technical growth. Key Responsibilities Technical Support & Troubleshooting Troubleshoot and resolve Windows server, workstation, network, and application related issues Respond to customer incidents and service requests through phone, email, and ticketing systems Maintain ownership of technical issues through resolution while ensuring strong customer communication Escalate complex issues appropriately while gathering detailed troubleshooting information Support customer environments in accordance with established SLAs and operational standards Microsoft Infrastructure Administration Administer and support Windows Server environments Support Active Directory, Group Policy, DNS, DHCP, file services, and print services Assist with Microsoft 365 administration including Exchange Online, Teams, SharePoint, and user management Support Microsoft Intune, endpoint management, MFA, and device configuration initiatives Troubleshoot authentication, permissions, and account related issues Support Hyper V and VMware virtualization environments Assist with server deployments, migrations, and infrastructure upgrades Support backup systems, disaster recovery processes, and infrastructure monitoring platforms Perform proactive maintenance and system health checks Assist with hardware troubleshooting for servers, workstations, and networking equipment Security & Compliance Support Assist with cybersecurity best practices and endpoint security initiatives Support MFA deployments, endpoint protection, patch management, and security remediation efforts Contribute to maintaining compliance standards across managed customer environments Participate in vulnerability remediation and operational security improvements Automation & Documentation Create and maintain technical documentation and customer environment notes Assist with PowerShell scripting and automation tasks Contribute to process improvement and operational standardization initiatives Maintain accurate ticket documentation and troubleshooting records Team Collaboration & Professional Development Collaborate with Level 1, Level 3, project, and security teams to resolve customer issues Contribute to knowledge sharing and team development initiatives Maintain a strong focus on customer service, professionalism, and accountability Continue developing technical skills through training, certifications, and hands on experience Required Skills & Experience Experience supporting Windows Server and Windows workstation environments Strong troubleshooting and problem solving skills Working knowledge of Active Directory, Group Policy, DNS, DHCP, and Microsoft infrastructure technologies Experience supporting Microsoft 365 environments Familiarity with virtualization technologies including Hyper V or VMware Basic PowerShell scripting experience Understanding of networking fundamentals including TCP/IP, VPNs, VLANs, switches, and firewalls Experience troubleshooting hardware, software, and user related technical issues Strong verbal and written communication skills Excellent customer service and follow through skills Ability to prioritize workload and manage multiple issues simultaneously Strong ownership mentality and willingness to learn Ability to work effectively in a fast paced team environment Preferred Qualifications Microsoft certifications such as MCP, MCSA, Modern Desktop Administrator, or Azure related certifications Experience working within a Managed Service Provider environment Familiarity with ConnectWise Manage, ConnectWise Automate, PRTG, Trend Micro Vision One, or similar platforms Experience supporting Microsoft Intune or endpoint management platforms Exposure to cybersecurity best practices and compliance focused environments Amazon Web Services experience is a plus Experience supporting healthcare, financial, legal, public safety, or government organizations is a plus What Success Looks Like Delivering timely and accurate technical support to customers Maintaining strong customer satisfaction and communication standards Effectively troubleshooting and resolving technical issues within SLA expectations Contributing to operational efficiency and proactive maintenance initiatives Demonstrating continuous technical growth and development Collaborating effectively with technical teams and leadership Maintaining professionalism and accountability in customer interactions Why Join HI-TEX Solutions At HI-TEX Solutions, you will work alongside experienced engineers supporting a wide range of technologies, industries, and security focused environments. Our team is deeply involved in modern cloud infrastructure, cybersecurity, compliance initiatives, automation, and enterprise technology operations. We believe in investing in our people, developing technical expertise, and creating opportunities for long term career growth. You will have the opportunity to: Work on diverse and technically challenging environments Gain hands on experience with cloud, cybersecurity, and enterprise technologies Develop technical skills alongside experienced engineers Participate in infrastructure modernization and technology improvement projects Build a long term technical career path within a growing organization Make a direct impact on customer success and operational stability If you are passionate about technology, problem solving, and delivering exceptional customer support, we encourage you to apply. #J-18808-Ljbffr Hi-Tex Solutions, LLC