Pat Access Rep Ld

Patient Access Lead (Team Support & Operations)

We're looking for a Patient Access Lead who thrives in a fast-paced healthcare environment and enjoys supporting both patients and team members. In this role, you'll act as a go-to resource for Patient Access Representatives, helping ensure smooth daily operations, accurate patient registration, and a positive experience for patients and families.

If you're someone who enjoys leading, problem-solving, and improving processes while making a real impact on patient care, this role is for you.

Team Support & Operations

Coordinate daily staffing and scheduling to ensure smooth department coverage

Adjust assignments in real time based on business needs

Communicate updates and staffing changes with the team

Step in to support front-line operations when needed

Process Improvement & Leadership

Support leadership with data tracking, reporting, and process improvements

Lead or contribute to meetings and development initiatives

Identify training needs and partner with leadership to improve workflows

Patient & Family Experience

Welcome and assist patients and families with professionalism and care

Guide patients through registration and answer questions

Ensure a seamless, supportive experience from arrival to check-in

Registration & Accuracy

Collect and enter accurate patient demographic and insurance information

Verify details to prevent billing or registration errors

Maintain compliance with HIPAA and confidentiality standards

Training & Development

Support onboarding and training of new team members

Help maintain up-to-date training materials and competency standards

Serve as a mentor/preceptor for team members

Education

High School Diploma or equivalent (required)

Associate's or Bachelor's degree (preferred)

Experience

23+ years in Patient Access or healthcare setting (required)

Experience with Epic or similar EHR systems (preferred)

Key Skills & Strengths

Strong organizational and multitasking skills

Ability to lead, coach, and support a team

Excellent communication and problem-solving abilities

Customer-focused mindset with empathy and professionalism

Experience handling conflict and using de-escalation techniques

High attention to detail and data accuracy

Work Expectations

Flexibility to work:

Weekends

Holidays

On-call shifts

Various shifts/locations within the region

Willingness to travel between sites as needed

Why You'll Love This Role

Make a direct impact on patient experiences

Grow your leadership and operational skills

Work in a collaborative, supportive environment

Be part of a team focused on continuous improvement and care excellence

Additional Information

This role may include additional responsibilities or projects as needed. Employment is at-will and does not constitute a contract.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.