Process Improvement Analyst
Serco
Serco is seeking a Business Process Analyst II to support PBGC Contact Center operations. You will analyze and document business processes, support system enhancements, and develop operational reports while collaborating with leadership to drive improvements. The role involves UAT, test case development, and cross-functional engagement to optimize performance and deliverables across QuEST, CRM, and related systems. #J-18808-Ljbffr
Vacancy posted 13 hours ago
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