Customer Service Representative II

Job Description

Job Description

Customer Service Representative II

Location: Swedesboro, NJ
Pay: $17.00–$20.00/hour
Schedule: Open availability for 8-hour shifts. Sundays are always off, with one additional weekday off that may vary based on business needs.

Position Summary:
We're seeking a customer-focused professional to support customers, drivers, and internal teams in a fast-paced logistics environment. This role involves handling inbound customer inquiries, tracking deliveries, resolving issues, processing order changes, and ensuring a positive customer experience. The ideal candidate is organized, thrives while multitasking, and enjoys solving problems. A strong work ethic is essential, and bilingual English/Spanish candidates are encouraged to apply, though it is not required.

Key Responsibilities:

• Respond to customer inquiries via phone and email
• Resolve customer concerns professionally and efficiently
• Track deliveries and provide shipment updates
• Process order changes and cancellations
• Verify shipment documentation and support daily operations

Qualifications:

• At least 1 year of customer service experience, preferably in a call center or high-volume environment
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong communication, organizational, and problem-solving skills
• Ability to multitask in a fast-paced environment
• High school diploma or equivalent preferred
• Bilingual English/Spanish is a plus, but not required

Category Code: JN003
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#zr \nCompany Description

CRG is a provider of Executive & Professional Search, Direct Hire & Contract Staffing, and Outsource IT Solutions. We have a team of 500 operating out of 7 Offices in the U.S. & Latin America. Established in 1994, we have completed over 3,000 Searches, 10,000 Contract Placements, and 100 Outsource IT Engagements.

Company Description

CRG is a provider of Executive & Professional Search, Direct Hire & Contract Staffing, and Outsource IT Solutions. We have a team of 500 operating out of 7 Offices in the U.S. & Latin America. Established in 1994, we have completed over 3,000 Searches, 10,000 Contract Placements, and 100 Outsource IT Engagements.