PROGRAM ANALYST

Telework Eligible

Yes

Major Duties

• Supporting the implementation and ongoing maturity of Scaled Agile Framework and Agile within the Application Development Portfolio and partner Application Portfolios using ServiceNow and other tools.
• Developing, maintaining, and analyzing Application Development Portfolio dashboards in ServiceNow to track key performance indicators, monitor delivery deadlines and completion, and identify trends or areas for improvement.
• Managing the Records Management program to ensure all Application Development Portfolio’s records are appropriately maintained, stored, and disposed of in accordance with federal regulations and agency policies.
• Managing the Application Development Portfolio’s continuous process improvement initiatives and all internal Standard Operating Procedures (SOPs) and documentation to ensure they are current, accurate, and effective.
• Providing HR support to Application Development Portfolio supervisors, assisting with administrative tasks for new and vacant positions. Facilitating employee onboarding and offboarding and supports staff development and training needs.
• Managing and internally reviewing audit documentation for applications supported by the Application Development Portfolio. Coordinating the completion of any necessary remediation actions found by the application audit teams.
• Providing support for Application Development Portfolio Leadership (Portfolio Manager (PfM), Deputy PfM and Division Chiefs) with the preparation and development of briefs, reports, metrics and other requests for information
• Managing all Application Development Portfolio taskers and external requests for information and ensures deadlines are met.

Qualification Summary

To qualify for a Program Analyst, your resume and supporting documents must support:A. Specialized Experience: One year of specialized experience that equipped you with the particularcompetencies to successfully perform the duties of the position and is directly in or related to thisposition. To qualify at the GS-12 level, applicants must possess one year of specialized experienceequivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military orprivate sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule(GS) positions only), time-after-competitive appointment, minimum qualifications, and any otherregulatory requirements by the cut-off/closing date of the announcement. Creditable specializedexperience includes: Uses Scaled Agile Framework and Agile experience and ServiceNow to analyze and track key performance indicators, monitor deadlines, and identify performance trends Develops, maintains, and analyzes dashboards in ServiceNow to track key performance indicators, monitor deadlines, and identify trends or areas for improvement Provides oversight for the planning, designing and centralized program management for assigned programs and/or projects. Prepares and develops strategic briefs, reports, and metrics for senior leadership that reflect program progress and goal attainment. Uses SAFe and Agile Framework experience and Service Now (SNow) to analyze and track key performance indicators, monitor deadlines, and identify performance trends. Develops short and long range strategic plans/goals and provide central oversight for technical and functional enhancements to IT administrative operating systems. Develop documentation of both internal processes and administrative and/or technical controls. Assists functional personnel and other analysts, specialists in functional and technical areas to accomplish internal control objectives. B. Education: Applicants may not qualify for this position based on education in lieu of specialized experience Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.