Customer Support Representative-II
LanceSoft Inc
Customer Support Representative-II Location: Remote (Sacramento Metro CA) Work Schedule: 9am - 6pm CST hours Saturday - Wednesday. Flexibility to change schedule on a weekly basis if needed. Pay Rate: $31/hr. on W2 (All Inclusive) Duration: 3 Months (Possible extension) Description Account manager background would work nicely for this role. You will support hourly and daily quality management and support across our Meal Manager program - a growing space. You will execute and provide feedback on standard operating procedures, master internal tools, and interact with customers, merchants, and Dashers on a regular basis. Your work will be critical to Emerging Categories operations as you work to detect fulfillment challenges before they become widespread and persistent. You will be an active contributor to helping launch new pilot initiatives, as we test and build this business. Preferred Qualifications Excellent verbal communication Attention to detail Ability to adapt to changing contexts Last-hour logistics or delivery customer service experience Experience with Slack a must Experience with support tools such as Zendesk / Salesforce a must Experience with SQL a nice to have LanceSoft
Vacancy posted 2 days ago
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