Operations Manager

The Tru by Hilton is located in Gilbert Arizona and is looking to add to our hospitality family! This hotel is adjacent to San Tan Mall Dining and Retail district, and only a short drive away from the Phoenix-Mesa Gateway Airport. If you are ready to take a step into the hospitality industry here is a perfect opportunity to start your career with one of Hiltons newest brands!


Summary

At Resolute Road Hospitality, we're redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences.


Benefits

Travel Perks

Optional Daily Pay

Health/Life Insurance

401(k)

Paid Time Off

Dental/Vision


Employee Assistance Program

Referral Program

Your Role

As the Operations Manager, you will play a critical leadership role in overseeing daily hotel operations, with primary responsibility for housekeeping and cleanliness standards across the property. You will ensure exceptional guest experiences through operational excellence, team leadership, and accountability for cleanliness, efficiency, and service delivery. This role serves as a key operational leader, bridging departmental execution and property-wide performance. You will lead housekeeping operations while supporting overall hotel performance, labor management, guest satisfaction, and team development.


This role is ideal for someone with a strong housekeeping leadership background who is ready to expand their operational impact and grow into senior hotel leadership.


What You'll Do

• Oversee daily operations of the housekeeping and laundry departments
• Ensure guest rooms, public areas, and back-of-house spaces meet brand and company cleanliness standards
• Conduct routine room and property inspections to ensure quality and consistency
• Recruit, train, schedule, and develop housekeeping team members
• Monitor labor productivity, staffing levels, and operational efficiency
• Manage departmental inventory, including linens, supplies, and equipment
• Ensure compliance with safety standards, MSDS requirements, and company policies
• Address guest concerns promptly in partnership with the General Manager
• Assist in monitoring labor costs, departmental performance, and operational effectiveness
• Lead by example to foster a culture aligned with Resolute Road Hospitality's core values
• Support hiring, onboarding, and training of team members across operational departments
• Help coach and develop team members to support performance and growth
• Ensure compliance with brand standards and operational procedures
• Respond to guest and team member concerns with professionalism and urgency
• Uphold Resolute Road Hospitality policies, procedures, and appearance standards
• Other duties as assigned

Knowledge, Skills & Abilities

• Strong knowledge of housekeeping operations, cleaning procedures, and safety standards
• Strong leadership and interpersonal communication skills
• Ability to lead, motivate, and develop team members
• Understanding of labor management, scheduling, and operational efficiency
• Strong attention to detail and commitment to cleanliness standards
• Ability to remain calm under pressure in a fast paced environment
• Strong organizational and problem solving skills
• Comfortable using computer systems, scheduling software, and reporting tools
• Knowledge of hotel operations and brand standards preferred

Education & Experience

• High school diploma or GED required
• Minimum 3 years of hospitality experience required
• Minimum 2 years of housekeeping leadership required
• Previous Housekeeping Manager or supervisory experience strongly preferred
• Hotel operations leadership experience preferred

Additional Information

Consistent attendance and adherence to Resolute Road Hospitality's standards are critical to success in this role. This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of responsibilities, duties, and skills required. Duties may evolve based on organizational needs.


E-Verify

Resolute Road Hospitality utilizes E-Verify for all employment authorization verification.


Requirements

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