Technical Business Analyst

Hybrid no visa restrictions


need to be local


Job Title : Technical Business Analyst


Location : Hartford, CT


We are seeking 1 Technical Business Analyst for YAVA in Hartford, CT.


Duration of the engagement: 6+ months


Preferred location : Hartford, CT


Rate Card Role : Business Analyst - Senior/Specialist

Position Summary


Client is seeking a Technical Business Analyst to help realize the product features for a Conversational AI (CAI) platform that is helping our members to get answers to their health insurance questions through the channel of their choice. In this role you will be responsible for aligning the business needs and technical solutions with a focus on defining and documenting data interfaces, injecting technical logic into conversation flows and collaborating closely with Technical Leads to ensure successful chatbot integrations.


You will make an impact by


Participating in feature refinement sessions with key stakeholders to ensure the specified needs are clearly articulated, identify gaps, and propose adjustments as needed.


Documenting API/data interface/technical requirements


Collaborating with Conversation Designers to depict the Conversation flow including technical logic, such as API calls, KPIs, technical notes, etc.


Ensure conversation flows adhere to technical feasibility and system constraints


Required Qualifications


7+ years professional experience in the software industry, in a Technical Business Analyst role


Proficient with process flow software such as LucidChart and/or Visio


Knowledge of API interfaces required to support conversational dialog


Experience with API integration tools such as Postman or Swagger or similar tools


Highly motivated, independent worker with a pulse on industry trends and best practices


Excellent written and verbal communication skills


Ability to work collaboratively in a highly matrixed environment


Experience as a Business or Information Architect


Proven track record of designing and implementing conversational AI solutions, preferably in a large-scale (healthcare, media, technology) enterprise environment


Experience with scaled agile (SAFe) methodology


Education


Bachelor's degree Computer Science, Software Engineering or Information Technology or equivalent combination of education and experience