Field Service Technician

Job Description

Job Description

HiFyve is hiring Remote Field Service Technicians for a Manufacturing Equipment Company!

Salary: $25–$52/hr + per diem

Location: Remote – Chicago, IL Area / Extensive Travel

Travel: 60–70% throughout North America with occasional international travel

Shift: Must be flexible depending on customer needs; weekend travel may be required

Role Overview

Responsible for on-site troubleshooting, repair, installation, commissioning, and maintenance of industrial food-processing equipment at customer locations. This role involves extensive travel and direct customer interaction while serving as a key technical representative in the field.

Job Duties and Responsibilities

• Perform on-site troubleshooting, repair, servicing, installation, and maintenance of industrial food-processing equipment
• Install new equipment and ensure systems are fully operational according to technical specifications
• Diagnose and resolve mechanical, electrical, pneumatic, and operational system issues
• Serve as the primary liaison between customers and internal support teams
• Document all service activities accurately in CRM systems (Salesforce) within required timelines
• Travel extensively to customer sites throughout North America with occasional international travel
• Communicate job progress, findings, and recommendations to service leadership and customers
• Recommend replacement parts, maintenance services, and equipment improvements
• Train customers on equipment operation, safety procedures, and best practices
• Provide on-site and remote technical support and training as needed
• Maintain strong professional relationships and represent the company professionally in the field

Education Requirements

• Associate degree or technical diploma in electrical, mechanical maintenance, automation, mechatronics, or a related field preferred
• Equivalent hands-on experience in field service, industrial maintenance, food processing, or equipment service accepted

Knowledge, Skills, and Abilities

• 3+ years of field service, industrial maintenance, packaging equipment, or food-processing equipment experience (5+ preferred)
• Food processing industry experience strongly preferred
• Strong mechanical aptitude with hands-on troubleshooting experience
• Working knowledge of electrical, pneumatic, and mechanical systems
• Ability to read and interpret technical manuals, schematics, and system documentation
• Strong problem-solving skills in customer-facing, high-pressure environments
• Excellent communication and customer service skills
• Ability to work independently with minimal supervision while managing travel schedules
• Proficiency in Microsoft Office; Salesforce experience preferred
• Strong organizational and documentation skills with attention to detail

Other Requirements

• Valid driver’s license required
• Valid passport or ability to obtain one required
• Ability to travel frequently throughout North America with occasional international travel
• Must be based in or near the Chicago, IL area
• Must be comfortable with approximately 60–70% travel