Client Service Representative

Client Service Representative

Irvington Pet Hospital

Fremont, CA | Full-time

$22-$25 per hour

Are you looking for a role where you can grow your skills, be part of a supportive and fun team, and make a real difference in the lives of pets and their families? We're looking for a Client Service Representative to join our hospital!

This is a fantastic opportunity to work in a fast-paced, energetic clinic where you'll be involved in everything from patient care to client education and even support with urgent and complex cases that go beyond the average GP practice.

We are an AAHA-accredited VetnCare hospital dedicated to high-quality patient care and client service. Our team takes pride in tackling challenging cases, working together, and creating a welcoming environment for both clients and colleagues

Schedule

• Tuesday-Saturday, 8am-5pm

Key Responsibilities

• Serve as the primary point of contact for client communication, including answering phones, responding to inquiries, and assisting with scheduling
• Perform client check-in and check-out, including collecting patient information and processing payments
• Room patients and obtain accurate medical histories as needed
• Support doctors and technicians with patient care, treatments, and routine procedures
• Assist with vaccine appointments and basic patient handling
• Help with diagnostics, sample collection, and in-house laboratory work when needed
• Maintain accurate and timely medical records and client documentation
• Provide clear client education regarding treatments, estimates, and discharge instructions
• Assist with appointment scheduling, reminders, and managing daily workflow
• Support a variable caseload depending on seasonal and clinic needs

About You

• Previous experience in veterinary medicine preferred
• Strong customer service skills with the ability to connect warmly with clients and confidently de-escalate challenging situations.
• Dependable, proactive, and able to stay organized in a fast-paced environment.
• A collaborative team player who thrives in a busy, hands-on hospital setting.

Benefits

• Shared impact bonus resulting from hospital profitability
• 50% discounts on care for all teammate pets *exclusions apply + free clinical exams
• Comprehensive medical (virtual care included), dental, and vision insurance to support your health while you care for theirs
• 401(k) with 100% company match up to 4%
• $1,000 annual CE allowance to invest in your professional growth
• Health and Dependent Care FSA/HSA accounts to maximize your tax savings and healthcare flexibility
• Employer-paid life and AD&D insurance to protect what matters most
• Short-term and long-term disability coverage to protect your income if life throws you a curveball.
• Comprehensive Employee Assistance Program providing free mental health counseling, legal and financial consultations, and family support services available 24/7 for you and your loved ones.
• Company provided access to Calm app and Talkspace therapy services
• Paid time off, sick leave, and paid holidays to support your work-life balance
• Consistent growth opportunities to advance your career
• Annual engagement surveys so your voice shapes our workplace culture and policies
• Annual event to celebrate and recognize our wonderful teams

Why Join Irvington?

• Career Growth: Gain hands-on experience with advanced and urgent cases that expand your skills beyond a traditional GP setting.
• Supportive Team: Work alongside 2 DVMs, 1 RVT, 5 VAs, and 1 CSR in a collaborative and team-oriented environment.
• Positive Culture: Join a fun, energetic, and caring team where collaboration, humor, and professional growth are valued.
• Make an Impact: Be part of a hospital where every team member is valued and plays an important role in patient care.

If you're ready to join a supportive team where your role truly makes a difference, we'd love to hear from you.