Customer Service Specialist

We're Hiring! As a Customer Service Representative with Rolando Suarez agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. Responsibilities include establishing customer relationships and following up with customers as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. Qualifications include being dedicated to customer service, able to effectively relate to a customer, answer their questions, and anticipate their needs. Excellent communication skills to assist customers and coordinate with other agency team members. Proactive in problem-solving. Benefits include hourly pay plus commission/bonus, growth potential/opportunity for advancement within my office, paid time off (vacation and personal/sick days), health benefits, and valuable career-building experience. Compensation: $45,000.00 - $60,000.00 per year About Our Agency Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Crop Insurance, College Planning, Health Insurance, and Renters Insurance. We have 10+ years of combined insurance experience in our office. Our agency has received awards including: Ambassador Travel and Legion of Honor. Additional languages spoken: Spanish.