Automotive General Manager

Job Description

Job Description

Maaco Collision Repair and Auto Painting is seeking an individual who is self-motivated with a passion for success to join our growing team

Responsibilities:

• Oversees hiring, training, developing, transferring, managing compensation and discipline of staff
• Manage financial controls, operations, employee development, and customer service
• Maintain inventory and applies financial reporting analysis results
• Successfully generates and capture sales leads
• Analyze collision and/or paint damaged vehicles to create a repair plan and cost
• Review repair orders with technicians as necessary
• Affording all customers courteous treatment, providing fair and honest written estimate, and set reasonable expectations for our services using ‘Total Honest Communication’ to assure customer satisfaction
• Actively pursuing retail leads from trade work incoming to 3rd party satellite locations
• Interacting with Trade and Insurance accounts to assure prompt and courteous service, including contacting leads from trade work incoming to 3rd party satellite locations 

• Working to attain daily, weekly, monthly, and yearly sales objectives of the center as defined by management
• Tracking daily and weekly performance and being prepared to review with management
• Participating in outside or special sales events as set by management
• Managing vehicles intake check-in; ascertaining paint formulas, ensuring it accompanies the Repair Order, and marking vehicles and repair orders clearly to assure accurate and complete communication with shop staff
• Managing customer satisfaction and delivery of vehicles to assure customer satisfaction, referrals, and repeat
• Ordering, tracking, following-up on, receiving, and confirming parts are correct, checking parts cost and profit margin, returning unused parts and following-up on credits, tracking via MIS and utilizing organizer system
• Maintain CCC, OneMaaco MIS reports (Telephone Log, Appointment Calendar, Paintline Status Update, Parts Status Update, Daily End of Day, Friday Night Weekly Close, etc)
• Creating urgency in the shop to achieve production volume and turn-around time goals
• Working collaboratively with Production staff to achieve efficiency and quality standards

Qualifications:

• Strong understanding of profit and loss interpretation and management to influence profitability
• Ability to prioritize and organize own and others’ work and time to meet deadlines and objectives
• Previous success in sales or operations and leadership skills are a must
• Desire for performance based compensation
• CCCOne or like estimatics program experience preferred
• At least 3 years of production management or sales leadership is required

Pay is salary plus quarterly bonus, based on performance and sales.