General Manager

Benefits:

Bonus based on performance

Competitive salary

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

General Manager – High-Volume Retail Operations

Buff City Soap | Mansfield

Salary: Competitive base + performance bonus

Schedule: Full-time (40+ hours/week-Weekends Required)

About the Role:

Buff City Soap is seeking a proven, hands-on General Manager to lead a high-volume makery that requires strong leadership, financial discipline, and operational ownership.

This role is for an experienced manager who knows how to run a business, not just manage shifts. The General Manager is fully accountable for sales performance, labor, KPIs, team development, and guest experience with minimal supervision. We are looking for someone who takes ownership, builds strong teams, and is committed to long-term success.

What You’ll Be Responsible For:

Business & Financial Management:

· Full ownership of store performance, including weekly revenue of goals

· Analyze and manage sales reports, labor models, KPIs, and P&L statements

· Execute action plans to meet or exceed revenue, labor, and margin targets

· Identify performance gaps and correct them proactively

Team Leadership & Accountability:

· Hire, train, coach, and develop a high-performing management and hourly team

· Create clear expectations, routines, and accountability at all levels

· Conduct performance reviews and corrective action when necessary

· Build a culture of ownership, consistency, and professionalism

· Reduce turnover by leading with structure and clarity

Operations & Guest Experience:

· Ensure exceptional guest experience through execution and team coaching

· Maintain brand standards for cleanliness, production, safety, and merchandising

· Oversee inventory, ordering, raw materials, and finished product levels

· Lead by example during high-volume periods with calm, confident leadership

· Ensure compliance with all operational and safety standards

Leadership & Ownership:

· Manage independently while communicating effectively with ownership/leadership

· Make sound decisions without needing constant direction

· Hold yourself and your team accountable for results

· Represent Buff City Soap’s values and standards at all times

Required Qualifications:

· 5+ years of General Manager or senior operations leadership experience

· Proven experience managing a high-volume business ($50K+ weekly revenue)

· Strong understanding of KPIs, labor control, forecasting, and financial reports

· Experience leading, developing, and retaining large teams

· Ability to work in a fast-paced, hands-on environment

· Strong organizational, delegation, and problem-solving skills

· Comfortable using POS systems and business reporting tools

· Reliable transportation and schedule flexibility

Physical & Schedule Requirements

· Ability to stand and move for extended periods

· Ability to lift up to 50 lbs

· Must work a minimum of 40 hours per week

· Willingness to work mid and closing shifts based on business needs

· Must not be sensitive to fragrances

Who This Role Is Not For: This position is not a fit if:

· You are looking for a shift leader or assistant manager role or have never been a General Manager

· You need constant direction or micromanagement to be successful

· You have not managed a high-volume operation with real financial accountability

· You avoid difficult conversations or accountability with team members

· You struggle with time management, delegation, or follow-through

· You are seeking a short-term role rather than a long-term leadership position

· You prefer managing tasks more than managing people and results

Why Join Buff City Soap:

· Competitive compensation with performance-based bonuses

· Medical, dental, and vision insurance options

· Paid time off

· Employee product discounts

If you are a disciplined operator who knows how to build teams, drive performance, and take full ownership of results, we want to hear from you.