Customer Care Representative

Description

Job Title Customer Care Representative Location Virginia Beach, VA, US Organization Name Customer Care Center Work Schedule and Other Information HRSD seeks (1) part-time energetic, flexible, and team-focused Customer Care Representative for the Contact Center. Normal business hours: Monday through Friday, 7:45 AM - 5:15 PM; Closed on holidays. Contact Center Representatives will work in-office for training and transition to work remotely from home thereafter. HRSD business needs are subject to change and will dictate the work location. Contact Center Representatives will handle daily phone, email, and chat interactions with customers to review accounts, payments, billing, and general customer service questions. Brief Description Under broad guidance, the Customer Care Representative is responsible for supporting the Contact Center by handling daily continuous phone, email, and chat interactions with customers to review accounts, payments, billing, and general customer inquiries. Customer Care Representatives handle 15,000-18,000 customer interactions monthly to deliver information to ~500,000 HRSD customers. Detailed Description Click to review the complete job description.
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Job Requirements
Education

Required

• High school diploma or GED equivalent

Experience


Required

• 2-3 years general office operations

• 2-3 years customer service

Desired

• 2 years in contact center, utility billing, accounts receivable or comparable work environment

Licenses and Certifications Requirements

• n/a

Additional Details
HRSD is committed to being an equal opportunity employer. HRSD does not discriminate against individuals in employment on the basis of race, sex, including sexual orientation, pregnancy, religion, color, national origin, age, disability, military or veteran status, genetic information, engaging in protected activity or any additional protected characteristics recognized by federal, state and local law.


HRSD is a Drug Free Workplace.
How To Apply
External applicants should apply online using the iRecruitment site.


HRSD employees must apply by logging in to the ERP and using their Employee Self-Service responsibility.

Minimum Salary 44045.25 Maximum Salary 57469.06 Currency USD External End Date 19-Jun-2026