Receptionist (Part Time; Nights+Weekends)

Company DescriptionAdjacent to the Las Vegas Convention Center and just one block from the world-famous Las Vegas Strip, the legendary Westgate Las Vegas Resort & Casino provides a fun, challenging and rewarding work atmosphere. Help create remarkable guest experiences at our world-class resort, which features a lively casino that is home to the world’s largest Race & Sports Book; News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.Job DescriptionSpa Receptionist is responsible for providing uncompromising level of guest service as it pertains to greeting, checking in/out guests, explanation of services, scheduling spa services, and knowledge of retail inventory and retail sales.Possess professional telephone etiquette for booking appointments, handling guests’ requests, and guests’ questions.Proficient computer skills that will ensure reservations will be made in a timely, efficient and error free manner.Effectively handles cash credit card, gift certificates, comps and room charge transactions.Informs facility management of any member, guest, or facility issues.Is knowledgeable about the facility, the property and its amenities in order to effectively communicate with guests.QualificationsPerformance Requirements: (Knowledge, skills and abilities)Ability to operate cash register, adding machine/calculator, multi-line telephone and credit card machine to complete guest transactionsAbility to grasp, bend, lift and/or carry or otherwise move goods weighing a maximum of 20 lbs. on an intermittent basis and sufficient dexterity of hand in order to use office equipment including computer keyboard, calculator, general office equipment and multi-line telephone.Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance.Ability to read, write, speak and understand the English language in order to complete reports, appointments, sells transactions and communicates with guests and other employees.Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.Ability to organize/prioritize work, meet deadlines, work with minimal supervision/multiple interruptions, exercise judgment and adapt instructions/directions from one assignment to another.Answer the multi-line telephone and provide information as needed.Ability to read, writes, speak and comprehend the English language to follow verbal and/or written instructions/inquiries/requests from supervisor, guest and/or other employees.Receive cash from guests, make any change needed, verify validity of charges, record charges, and insure vouchers are properly executed, in order to balance all moneys. Deposits/cash drops and secure bank.Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other employees. Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions. 1-year Resort Spa Experience, with cash handlingEducation RequirementsHigh School diploma or equivalent.

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.Additional InformationExperience Requirements1-year Resort Spa Experience, with cash handlingEducation RequirementsHigh School diploma or equivalent.Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.Career Site Category: Spa & Wellness Compensation: up to USD 15.50 - hourly