Associate AR (Accounts Receivable) Representative - Hybrid (Mon-Thurs On-Site)

Job-ID33083338Reference26-00624Remote50% RemoteAssociate AR Representative - CollectionsGENERAL RESPONSIBILITIES(50%) Identify and Track Outstanding DebtsContinuously monitor accounts for respectively assigned region/area in addition to providing designated backup supportCollect receivables (Royalty/Advertising, Franchise Fees, Technology, Food) for respectively assigned region/area in addition to providing designated backup supportAddress and resolve billing discrepancies and customer inquiries related to paymentsKeep timely and accurate records of collection activities including contacts, payment arrangements and resolutionsProcess refunds for incentives and other related credits accurately and efficientlyEnsure all collection activities comply with our policies and proceduresIdentify any bad debt and prepare supporting documentation for any write off approval as applicableMonitor accounts on COD, send out totals and confirm payments receivedPrepare clearance letters for store transfer between franchisees(25%) Prepare reports on Collection Activities and ProgressPartner with the respective Franchise Business Consultants on any opportunities that arise to ensure solid collection approachesPrepare region/area reports and statements, when neededPrepare notes on past dues for weekly and periodic past due reporting(15%) Partner with Region to prepare Payment Plans for Past Due AccountsNegotiate and maintain payment arrangements when needed and ensure timely payment. Obtain approvals from Franchise Operations if applicableMake sure all due dates are updated to reflect accordingly on the receivable reports.Maintain clear and professional communication with the customers and internal teamsTimely identify profit sharing and earned rebate holds required(10%) OtherProcess Credit Card PaymentsOther tasks as assignedMINIMUM QUALIFICATIONSMust have advanced knowledge of excel. The team works heavily in it. Must have collections experience.Needs to have good communication skills (speaking with franchisees and high level leadership).Bachelors Degree in Accounting/Finance or applicable work experiencePractical experience with computer applications for spreadsheets and word processingStrong verbal, written, & organizational skills and attention to detailExperience in accounts receivable and computer systems preferredSelf motivated and able to work independentlyPeoplesoft experience is preferred but in no way required#LI-KT1