Field Service Engineer

Role Descriptions:


Role: Field Service Engineer
Duration- 12 months


Must Have Skills:
• Provide 2nd level IT support
• Experience with operating system installation using SCCM, anti-spyware, anti-virus, custom and commercial software • Experience with mobile telephony technologies (MobileIron, iPad, Android and iPhone) • Knowledge of office products like word/excel/email client etc.
• Proficiency in desktop support including knowledge of current Windows operating systems • Hardware support - Laptops, Printers, Desktop, Telephony equipment break fix • Backup & restore of OS and Data • Procurement of Hardware, Maintaining the assets and Hardware spare stock • Hands on Audio/Video conferencing experience • Experience in performing asset refresh • Experience in network trouble shooting • Basic knowledge of windows Active directory and group policies • Ability to lift and or move various computer equipment and ladder up to 30 kg.


Roles & Responsibilities
• Provide customer break fix support including off office hours and weekends for designated equipment in office or plant environment and campus • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals • Documents, maintains, upgrades or replaces hardware and software systems • Communicating clearly in written and verbal form • Accepting and delivery of all service calls assigned
•Managerial Skills:
• Good Communication skills
• Problem ownership and follow-up
• ITIL concepts strongly preferred
• MCSE or MCP preferred
• Min 5 years of relevant experience
• Plant production environment experience (good to have