Service Coordinator

Who We Are

At Encore Fire Protection we are proud to be the east coasts largest full-service fire protection company serving over 90000 customers from Maine to Louisiana. With a team of over 2200 dedicated employees we provide innovative customized fire suppression fire sprinkler and fire alarm solutions that protect lives and properties every day.

Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth innovation and maintaining a culture that thrives on success and commitment to safety. Our missionTo be the best fire protection company the industry has ever seen.

The Opportunity

The Service Coordinator plays a critical role on our Operations this position youll be at the center of daily operationscoordinating schedules optimizing efficiency and ensuring a seamless experience for both customers and technicians. If you love staying organized enjoy problem-solving and thrive in a dynamic environment this role will keep you engaged and challenged every day.

It also offers a clear path for advancement into Project Management Operations Management Analysis or Sales.

Key Responsibilities

• Manage the service schedule for a specific geographic region coordinating up to 10 technicians.
• Optimize daily productivity (revenue) by scheduling work based on technician skills and route efficiency.
• Hold technicians accountable for time and attendance policies while ensuring adherence to the service schedule.
• Identify opportunities for process improvements and assist with revisions to drive efficiency and enhance customer experience.
• Apply strong customer service skills to handle client interactions and resolve issues effectively.

What You Bring to the Table

• College degree or Two or more years of experience in customer service project coordination or facility services preferred
• A willingness and ability to learn new technologywe use an industry-specific platform called ServiceTrade (training provided but success comes from your initiative to develop your skills)
• Strong interpersonal and persuasive abilities
• A customer-focused professional approach to every interaction
• A talent for staying calm and organized when priorities shift
• Confidence working with technicians customers and internal teams to keep work moving and expectations clear

What Makes You Stand Out

• Familiarity with local geography is a plus but not required.

Beyond the Paycheck

At Encore were all about creating a culture where success is celebrated. We recognize that our work makes peoples lives safer and we reward those who contribute to our growth. Heres what you can expect:

• Competitive Salary : Compensation commensurate with your experience with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.

• Purpose-Driven Work Environment : We believe in working smarter not harder. Youll be part of a culture that values results and we empower our team to focus on impactful work.

• Flexible Dress Code : Upon joining youll receive branded Encore swag and we believe in dressing for the objective not the occasion. Most days you can enjoy a casual work environment but well dress up when the situation calls for it.

• People-Focused Culture : We know our greatest strength is our people. Thats why weve built a culture that encourages experimentation learning and improving together. Youll have the space to share your ideas and help shape a company that is constantly growing.

• Tools for Success: Access to leading-edge web-based productivity tools.

• Health and Wellness : Comprehensive medical dental and vision coverage to keep you and your family healthy.

• Retirement Planning : Participation in our Fidelity 401(k) plan with a company match helping you save for your future.

• Life Insurance : Company-paid life insurance policy of $50000 to give you peace of mind.

EEO Statement

At Encore Fire Protection we protect people and property and that starts with how we treat each other. We are an Equal Opportunity Employer and welcome applicants of all backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity national origin age disability veteran status status as a protected veteran genetic information or any other characteristic protected by applicable federal state or local law. If you need a reasonable accommodation at any point during the application or interview process please let us know at .

Required Experience:

IC