Large Customer Billing Representative

Large Customer Billing Representative

Location: Denver, PA, US, 17517 Workplace Environment: Onsite Company: UGI Utilities, Inc At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.

Job Summary Complete all requirements for the monthly billing processes for all major account customers within UGI South, Central, North, and the electric division major account customers. Respond to inquiries from external customers, marketers, and consultants. Provide support to the Relationship Managers and other various internal departments.

Duties and Responsibilities Comprehensive completion of the monthly billing processes for UGI South, Central, North and the Electric Division major accounts, as well as marketer and pipeline billing. As needed, comprehensive completion of any unique billing situations which includes customer interruptions and contractual requirements. Maintain and analyze data applicable to customer usage, identify potential discrepancies, and provide resolution to eliminate potential billing errors. This is done by analyzing and updating data in the Gastar Gas Management system, Metretek Remote Metering system, and SAP. Work independently responding to external inquiries (phone calls and e-mails) applicable to various billing issues; including resolving billing disputes with difficult customers. Assist Relationship Managers and other departments with major account billing and Metretek inquiries and/or potential issues. Maintain and analyze monthly billing summaries for Financial Accounting sales and revenue verification. Perform other duties as requested.

Knowledge, Skills and Abilities Knowledge of SAP CRM, SAP ECC and BDEx systems to accurately handle Major Accounts billing and account maintenance. Understanding of PowerSpring, PrimeRead, and the Gastar Gas Management System as it applies to the billing of Major Accounts. Proficient with computer functions as it applies to various summaries and analysis completed for Major Accounts. Full understanding of UGI Utilities Natural Gas and and Electric tariffs as it relates to the complexities of Major Accounts rates, billing, and procedures. Soft skills in handling customer inquiries and disputes. Education and Experience Associate Degree in Business and/or strong customer accounting/accounting experience. 2+ years of billing, metering, or accounting experience