Senior Manager, Customer Experience & Service Excellence
Guitar Center Stores, Inc.
Guitar Center Stores, Inc. seeks a senior leader to define and drive our customer experience strategy across multi-channel support, supervising leaders and frontline teams to deliver world-class service. You will own the escalation framework, set service standards, and ensure smooth operations, staffing, scheduling, and real-time management. Partner with Marketing, Loyalty, and Technology to improve CSAT, NPS, FCR, and efficiency with AI-enabled tools. #J-18808-Ljbffr Guitar Center Stores, Inc.
Vacancy posted 1 day ago
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