Credit Operations Specialist

Role Description

The Credit Operations Specialist supports the credit and collections function by managing credit application processing, maintaining customer account records, administering credit management systems, and ensuring the accuracy and completeness of financial documentation. This role serves as a key liaison between customers, sales teams, and Credit Managers while helping to maintain efficient credit operations and compliance with company policies. The candidate for this role can be 100% remote but will have a schedule of 8:00am-4:30pm Pacific Time.

Key Responsibilities

• Review and process customer credit applications received through paper and electronic channels, ensuring all required documentation is complete and accurately submitted for Credit Manager review and approval.
• Establish and maintain customer and job accounts within the ERP system following credit approval, ensuring account information is accurate, properly documented, and aligned with company procedures.
• Maintain organized and up-to-date customer credit files within the cloud-based credit management platform, including financial statements, tax documentation, credit approvals, and supporting records.
• Serve as the primary administrator for the cloud-based credit platform, managing user access, system updates, workflow administration, document retention, and troubleshooting support as needed.
• Monitor and maintain customer account documentation to ensure compliance with internal policies, audit requirements, and regulatory standards.
• Prepare and provide lien waivers to customers upon request, verifying that all established requirements and payment criteria have been satisfied prior to release.
• Process and respond to requests for customer credit references in a timely and professional manner, ensuring information is shared in accordance with company policies and confidentiality standards.
• File, maintain, and update tax exemption certificates, resale certificates, W-9s, and other financial or compliance-related documentation required to support customer accounts.
• Process customer payments received via phone, email, or other approved channels, ensuring accurate application of funds and adherence to internal controls and security procedures.
• Collaborate with Credit Managers, Sales teams, Customer Service, and other internal departments to resolve account issues, gather supporting documentation, and facilitate efficient credit decision-making.
• Assist with reporting, account audits, data validation, and special projects related to credit operations, customer account management, and process improvement initiatives.
• Support continuous improvement efforts by identifying opportunities to streamline workflows, enhance documentation accuracy, and improve the customer experience.

Qualifications

• Associate's or Bachelor's degree in Business, Finance, Accounting, or a related field preferred, or equivalent combination of education and experience.
• 2+ years of experience in credit administration, credit operations, accounts receivable, customer account management, or a related financial operations role.
• Experience working with ERP systems and cloud-based credit management platforms.
• Strong attention to detail, organizational skills, and ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite, particularly Excel.
• Excellent written and verbal communication skills.
• Knowledge of lien waivers, credit application processes, tax documentation, and customer account maintenance is preferred.
• Ability to handle sensitive financial information with professionalism and confidentiality.

Benefits

• Retirement Benefits: 401k eligible with employer match
• Health Insurance: Medical insurance, prescription drug coverage, vision and dental benefits, as well as life and disability insurance.
• Paid Time Off/Paid Sick Leave: Applicants can expect to accrue 15 days of paid time off during their first year (4.62 hours for every 80 hours worked) and increased accruals after five years of service.
• Paid Holidays: The company recognizes 8 paid holidays and three floating holidays per year.
• Parental Leave
• Annual safety shoe allowance
• Paid training and certifications
• Legal assistance and identity protection
• Pet insurance
• Employee assistance program (EAP)

Pay Range

USD $18.00 - USD $22.00 /Hr.