SBA Loan Operations Specialist

Role Description

Under the direction of SBA Loan Operations Manager, the SBA Loan Specialist services as the primary point person from the time the loan closes until paid out as it relates to the system entries. The SBA Documentation Specialist will support all products, services, and processes within the SBA Lending area of United, and assist in meeting annual financial targets and business goals.

Essential Functions

• Maintain PCFS Loan System Data (Time: 50%)
  • Process loan payments, guaranty fees and any other transactions for the customer and SBA / USDA loans.
  • Ticklers: track and follow up with appropriate team members.
  • Back up support and implementation for PCFS (Loan Manager), E-Tran, and other required systems.
  • Any additional entries to be made as mandated by Credit approvals.
• Prepare monthly reports for SBA / USDA (Time: 15%)
  • Including but not limited to the SBA 1502 Report.
• Daily Tasks (Time: 25%)
  • Insurance: force place as required.
  • Process UCC Continuation and Terminations.
  • Process checks or wires for disbursements or bill payments from General Ledger.
  • Assist with account research, including but not limited to payment histories and interest calculations.
  • Process Secondary Market documentation.
  • Process all Collateral Releases including but not limited to CRE, Vehicles, Life Policies, Guaranties.
  • Provide audit support as needed.
  • Process declines and/or withdrawn letters according to process.
• Perform other duties related to the Government Guaranteed loan process as needed or required (Time: 5%)
• Serve as back-up for the SBA team member or special projects as needed (Time: 5%)

Qualifications

• Bachelor’s degree in business or a related field or two years of work-related experience.
• Knowledge of business / financial industry and related functions.
• Knowledge of related computer applications such as Microsoft products, including Word, Excel, Outlook, and Power Point.
• Preferred knowledge of Credit Union policies, products, and services.

Knowledge, Skills, and Abilities

• Excellent communication and public relations skills.
• Strong analytical abilities.
• Excellent customer service abilities by phone, email, or in-person.

Required Competencies

• Problem Solving
• Dealing with Ambiguity
• Time Management
• Demonstrates Courage
• Drive for Results
• Interpersonal Savvy
• Customer Focus
• Integrity and Trust
• Self-Development
• Business Acumen

Mental Requirements

• Able to interpret various instructions.
• Ability to deal with a variety of variables under limited supervision.

Tools and Equipment Used

• All available general office equipment as needed.
• All available computer software and hardware as needed.

Working Relationships/Contacts

• Daily, personal/written/phone contact with Credit Union staff.
• Daily, personal/written/phone contact with Credit Union management.

Physical Demands

Work involves standing and walking for brief periods of time, but most work is done from a seated position. There is potential for eyestrain from reading detailed reports and computer screens. Deadlines, workloads, and pressure to achieve goals may cause increased stress levels.

Working Conditions

Remote - work is normally performed in a home office setting. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings. External – Minimal travel is required.

EOE/Vets/Disability