Loss Prevention Investigator - Lead

Job Description

Job Description

Job Description

Job Title: Loss Prevention Lead

Department Name: Loss Prevention

Effective Date: 06/01/2026

Reports to (title): Sr. Manager, Loss Prevention

# of Direct Reports: N/A

# Indirect Reports: N/A

Individual Contributor: Yes No

Full Time/Part Time: Full time

# Hours Per Week: 40 -55 Hrs.

Average Work Schedule: This position requires schedule flexibility and may require overtime, occasional Saturday work, and the ability to open or close Company facilities based on operational requirements.

Location:

20 Zane Grey, El Paso, TX 79906

40 Walter Jones Blvd. El Paso, TX 79906

Job Summary:

The Loss Prevention Lead serves as a key leader within the Loss Prevention function and is responsible for protecting Company assets, employees, facilities, and brand reputation through professional investigations, physical security programs, risk mitigation, and proactive loss prevention initiatives.

This position leads and supports investigations involving theft, fraud, workplace misconduct, policy violations, workplace violence, ethical concerns, and other incidents that may result in financial, operational, or reputational risk to the Company. The role serves as a trusted business partner to Operations, Human Resources, Safety, Legal, and external law enforcement agencies to ensure investigations are conducted professionally, objectively, and in compliance with Company policies and applicable laws.

The Loss Prevention Lead provides leadership, coaching, and technical expertise to Loss Prevention Investigators while helping shape and execute the Company's overall loss prevention strategy. This position is expected to exercise sound judgment, maintain strict confidentiality, identify emerging risks, and recommend solutions that strengthen security, reduce losses, and improve operational effectiveness.

The Loss Prevention Lead serves as the primary backup to the Senior Manager of Loss Prevention and may assume departmental leadership responsibilities during periods of absence.

Scope of job:

The Loss Prevention Lead plays a critical role in safeguarding Company assets and supporting a culture of integrity, accountability, and operational excellence.

This position is responsible for leading complex investigations, identifying trends and vulnerabilities, conducting security assessments, supporting compliance initiatives, and implementing preventive measures designed to reduce risk and loss across the organization.

Success in this role requires strong investigative expertise, leadership capability, business acumen, and the ability to influence stakeholders at all levels of the organization.

The incumbent is expected to make independent recommendations regarding investigations, security concerns, policy violations, risk mitigation strategies, and loss prevention programs while escalating significant matters to senior leadership when appropriate.

This position is required to work on-site. Due to the nature of investigative activities, physical security responsibilities, employee interactions, and surveillance operations, remote or hybrid work arrangements are not available.

Duties/Responsibilities:

Leadership & Team Development

• Lead, coach, mentor, and develop Loss Prevention Investigators.
• Establish clear performance expectations and promote a culture of accountability and continuous improvement.
• Provide training on investigative techniques, evidence handling, interviewing methods, surveillance operations, and case management.
• Review investigative reports, documentation, and case files to ensure quality, consistency, and compliance.
• Support succession planning and talent development within the Loss Prevention function.
• Serve as a role model for professionalism, ethics, confidentiality, and sound judgment.

Investigations & Case Management

• Lead and support investigations involving theft, fraud, workplace misconduct, workplace violence, policy violations, ethics concerns, and other security-related incidents.
• Conduct interviews, gather statements, review surveillance footage, analyze evidence, and prepare comprehensive investigative reports.
• Ensure proper collection, preservation, and documentation of physical and digital evidence.
• Coordinate investigative strategies and case management activities across multiple departments.
• Partner with Human Resources, Legal, Operations, and Law Enforcement to support investigative outcomes.
• Present findings and recommendations to leadership while maintaining confidentiality and objectivity.
• Support internal disciplinary actions, civil recovery efforts, and criminal prosecution when appropriate.

Security & Risk Management

• Conduct security assessments, audits, and risk evaluations of facilities, operations, and processes.
• Identify emerging risks, vulnerabilities, and loss trends and recommend corrective actions.
• Develop and implement strategies to reduce theft, shrink, fraud, and operational loss.
• Support physical security initiatives including surveillance systems, alarm systems, access control, and security technology enhancements.
• Assist in developing policies, procedures, and training programs that strengthen security awareness and compliance.
• Monitor industry trends and best practices to continuously improve the Company's loss prevention capabilities.

Operational Support & Business Partnership

• Collaborate with leaders across Manufacturing, Distribution, Retail, Human Resources, Safety, and Corporate functions.
• Provide security guidance and investigative consultation to leadership teams.
• Support crisis response, emergency situations, and security incidents as needed.
• Analyze investigative and operational data to identify trends and provide actionable recommendations.
• Generate reports and metrics to evaluate the effectiveness of loss prevention programs and initiatives.

Administrative Responsibilities

• Maintain accurate investigative records and case management documentation.
• Ensure compliance with all Company policies, procedures, and applicable laws.
• Support payroll approvals, scheduling, and departmental administrative responsibilities when serving as backup to the Senior Manager of Loss Prevention.
• Perform additional duties as assigned to support business objectives.

Required Skills/Abilities:

Leadership

• Proven ability to lead, coach, and develop others.
• Strong decision-making and problem-solving capabilities.
• Ability to influence and build credibility across all levels of the organization.
• Demonstrated ability to manage sensitive situations with professionalism and discretion.

Investigative Excellence

• Advanced investigative, interviewing, and evidence management skills.
• Strong analytical and critical thinking abilities.
• Ability to identify patterns, trends, and root causes.
• Exceptional attention to detail and accuracy.

Communication & Collaboration

• Excellent verbal, written, and presentation skills.
• Ability to communicate complex findings clearly and effectively.
• Strong interpersonal skills with the ability to establish productive working relationships.

Security & Technical Knowledge

• Knowledge of physical security systems, surveillance technologies, access control systems, and alarm systems.
• Proficiency in Microsoft Office Suite and investigative software platforms.
• Experience utilizing case management and incident reporting systems.
• Experience with Verkada security systems and Teamwork POS preferred.

Compliance & Ethics

• Strong understanding of legal considerations related to investigations, evidence handling, employee relations, and workplace security.
• Commitment to maintaining confidentiality and the highest ethical standards.

Competencies:

Drives Results

Consistently achieves objectives and delivers high-quality work while maintaining a strong focus on operational effectiveness, security, and loss prevention goals.

Decision Quality

Makes sound and timely decisions by analyzing available information, evidence, and facts while exercising good judgment in routine and complex situations.

Ensures Accountability

Follows through on commitments, holds self accountable for results, and promotes adherence to company policies, procedures, and security standards.

Collaborates

Builds partnerships and works cooperatively with team members, Human Resources, Operations, Safety, Legal, and Law Enforcement to achieve shared objectives and resolve issues effectively.

Instills Trust

Gains the confidence and trust of others through honesty, integrity, consistency, and professionalism while maintaining confidentiality and ethical standards.

Education, Experience, and/or Certifications:

Minimum Qualifications

• High School Diploma or GED.
• Minimum of five (5) years of progressive experience in Loss Prevention, Corporate Security, Investigations, Law Enforcement, Asset Protection, or a related field.

Preferred Qualifications

• Associate's or Bachelor's Degree in Criminal Justice, Security Management, Business Administration, or a related discipline.
• Leadership or supervisory experience.
• Professional certifications such as LPQ, LPC, CPP, CFI, Wicklander-Zulawski Interview & Interrogation Certification, or related credentials.
• Experience supporting multi-site operations, manufacturing environments, distribution centers, or retail organizations.

Physical Requirements:

• Ability to walk, stand, and conduct facility inspections for extended periods.
• Ability to monitor surveillance systems and review investigative materials for prolonged periods.
• Ability to travel throughout Company facilities and locations as needed.
• Ability to lift and carry up to 30 pounds occasionally.
• Ability to effectively communicate verbally and in writing.

Work Environment:

This position operates in manufacturing, distribution, retail, and office environments and requires frequent interaction with employees, leaders, customers, vendors, and law enforcement personnel.

The role may require occasional evening, weekend, holiday, or after-hours support to address investigations, emergencies, audits, or business-critical security matters.

The Loss Prevention Lead is expected to maintain a visible on-site presence and actively engage with operations to build partnerships, identify risks, and support the Company's commitment to safety, security, and operational excellence.