Account Director

Account DirectorThe Account Director leads and grows strategic client relationships within Miller Zell's Banking & Financial Services vertical. This role serves as the advisor to senior client stakeholders, shaping programs that enhance customer experience, improve branch performance, and drive measurable business outcomes.The Account Director owns client strategy, account growth, and client retention by partnering closely with internal program leaders responsible for execution. This is a consultative, commercially-driven role focused on building long-term partnerships and solving client business challenges and pain points—not managing day-to-day delivery.This role is expected to proactively challenge client thinking, bring new ideas forward, and reinforce Miller Zell's position as a thought leader—not simply respond to stated needs.Success depends on a strong partnership across these roles and the ability to align internal teams around a clear client vision.Essential Job Functions:Client Leadership & Strategic AdvisoryAccount Growth & Commercial OwnershipDesign & Experience LeadershipFinancial & Analytical RigorInternal Leadership & CollaborationPosition Requirements/Qualifications:8–12+ years in account management, consulting, or client leadership (marketing/creative agency or similar environment preferred)Proven ability to grow complex client relationshipsStrong business and financial acumen—comfortable with budgets, ROI, and tradeoffsExperience navigating large, complex organizations and influencing diverse stakeholdersComfort with design, branding, and customer experience environmentsAbility to provide clear, confident feedback on creative and design outputAdvanced proficiency in Excel and PowerPointAbility to influence without authority and lead through collaborationExcellent communication skills, including executive-level presentationEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.