Customer Support & Service Representative

Job Description

Job Description

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell, rent and service a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.

THIS POSITION IS LOCATED IN SALIDA, CA.

SUMMARY

Drive sales in the territory for product support and service with Holt Ag Solutions. Working with the Service Managers, Parts Managers, Marketing Department and Regional Manager to coordinate programs and activities that will increase parts and service sales. Also, must be able to work with AGCO to set up marketing programs and communicate market place problems. Must be able to interact with customers by performing the following duties:

QUALIFICATIONS REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Initiates marketing programs to increase business.

· Travel within the territory and meets with conquest and current customers.

· Utilizes DBS, CRM, Sales Link and PCs to analyze market opportunity, sales and set sales goals.

· Actively uses Holt Ag Solutions mail/machine pop/customer list to target customers

· Works with parts and service to prepare quotes for service work, major parts sales and CSA agreeements.

· Evaluates customer operations to provide better parts and service support.

· Reviews lost sales to determine marketplace and pricing.

· Makes regular sales calls with Account Managers to customer sites.

· Works with credit department to ensure satisfied customers and protect company interests.

· Assist with compiling list of prospective customers for use as sales leads, based on information from internal sources, newspapers, business directories, and other sources.

· Analyzes and resolves work problems or assists workers in solving work problems.

· Other duties may be assigned.

EDUCATION AND/OR EXPERIENCE

High School Diploma. Some college focused on sales, agriculture, or marketing desired. Experience in sales and cold calling desired.

Must have experience with computers including PC programs.

SKILLS & ABILITIES

· Must have the ability to travel within the territory.

· Ability to identify customer needs.

· Ability to cold call on customers and communicate effectively.

· Ability to effectively present information and respond to questions from managers, clients, customers and manufacturers.

· Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.

· Must possess well developed communication skills, both oral and written.

· Ability to fulfill the essential functions in a consistent state of alertness and safe manner.

· Ability to conduct oneself in a manner that is professional and business-like at all times.

· Highly motivated, enthusiastic, and versatile with a willingness to adapt to a rapidly changing environment.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have a valid California driver’s license and a clean DMV driving report.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand, walk, use hands and fingers, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee frequently works in outside weather conditions. The employee occasionally works near moving mechanical parts and in high precarious places.

The employee will be working in facilities and on job sites that may have loud machinery and/or equipment noises.

The employee will be driving from customer to customer more than 50% of the time.

COMPENSATION

Wage Range $68,000 to $76,000 Annually PLUS Commission

Wage depends on knowledge, skills and ability to perform the responsibilities of the job.

WHY WORK FOR HOLT?

Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

For more information about our California Employee Privacy Policy, please click on link below.

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Company Description

From Merced County in California, all the way up to the Oregon/Washington border, Holt Ag Solutions' solid commitment to agriculture is a partnership that combines serious machinery with industry knowledge and experience. At Holt Ag Solutions, we take a team-oriented approach to completely satisfying the needs of our broad range of customers. From new and used equipment sales, parts and services, we strive to be our customers' one-stop farm machinery shop.

With locations throughout the North and Central Valleys of California, as well as Oregon, Holt Ag Solutions strives to provide employees with great benefits and competitive wages as well as with the advanced training necessary to continue to meet and exceed customer needs and expectations.

With the ability to stay up on the latest advances in machinery and technology, our employees are provided ample opportunity for growth within the company.

If you are driven to be successful and think you have what it takes to join our team, search our listing of available positions today.

Company Description

From Merced County in California, all the way up to the Oregon/Washington border, Holt Ag Solutions' solid commitment to agriculture is a partnership that combines serious machinery with industry knowledge and experience. At Holt Ag Solutions, we take a team-oriented approach to completely satisfying the needs of our broad range of customers. From new and used equipment sales, parts and services, we strive to be our customers' one-stop farm machinery shop.\r\n\r\nWith locations throughout the North and Central Valleys of California, as well as Oregon, Holt Ag Solutions strives to provide employees with great benefits and competitive wages as well as with the advanced training necessary to continue to meet and exceed customer needs and expectations.\r\n\r\nWith the ability to stay up on the latest advances in machinery and technology, our employees are provided ample opportunity for growth within the company.\r\n\r\nIf you are driven to be successful and think you have what it takes to join our team, search our listing of available positions today.