Direct Support Professional

Job Description

Job Description

The Residential Coach (RC) provides victim-centered and trauma-informed direct services to survivors of human trafficking within a safe house setting. The RC manages the day-to-day activities in the residential program, helps clients manage calendars and schedules; and assists with daily routines, life-skills training, case management scheduling, and guides participants in programming activities. The RC is part of a multi-disciplinary team providing trauma-informed direct care services and works under the leadership of the Residential Manager.

Responsibilities:

• Foster a healthy, safe community living environment
• Assist clients in managing a busy daily program schedule
• Address and respond to individual client needs
• Help clients manage and attend all service provider, legal, and healthcare appointments
• Assist clients with all onboarding and learning program guidelines
• Daily transportation to the Learning Center, to appointments, and other errands related to programming
• Assess and respond to resident crises and conflicts
• Follow procedures for documenting client incidents and requests
• Assess and manage emergencies according to Her Song's emergency protocol
• Monitor the safety and security of the house, including the operation of the alarm system
• Participate in the ongoing development of policies and procedures, safety and emergency protocols
• Perform various administrative tasks related to documentation, scheduling, and reporting
• Updating and documenting client information in the case management software system
• Complete all assigned tasks as directed by Residential Manager
• Participate in scheduled house meetings that occur during the shift, participate in conference calls, mandatory trainings, monthly residential staff meetings
• Provide program support through daily implementation of all residential policies, procedures, and protocols according to Her Song values and operational manuals
• Ensure a safe environment for healing by monitoring safety and security systems to minimize risk
• Share client care duties as needed including meeting emergency needs or supporting transportation needs at times

Qualifications:

• Minimum of 1 year related experience
• Mature, flexible, calm, supportive, and resilient with a positive outlook
• Organized, able to handle administrative duties
• Highly trainable on how to work with clients in a trauma-responsive way
• Have a deep commitment to the empowerment of the residents
• Ability to work both independently and in a team environment
• Excellent communication skills, both oral and written
• Proficient computer skills
• Knowledge of and experience in supportive or peer counseling, crisis intervention, and conflict resolution techniques
• Ability and willingness to de-escalate and provide intervention or help resolve disputes
• Ability to steward sensitive confidential information well and demonstrate a commitment to client-centered practices
• Ability to maintain a positive, cooperative, and professional attitude at all times and in interactions with other volunteers, staff, and residents
• Clean driving record up to three years

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