Automotive Service Advisor

Automotive Service AdvisorWinslow Ford | Winslow, AZAbout Winslow FordWinslow Ford is a trusted Ford dealership serving Winslow and the surrounding Arizona communities. Our service department is built on clear communication, honest recommendations, and getting the job done right the first time. We are looking for a Service Advisor who knows how to take care of customers while keeping the shop moving efficiently.Job DescriptionWinslow Ford is seeking a motivated Service Advisor to join our service team. This role is responsible for managing customer service visits from write up to delivery, maintaining clear communication throughout the repair process, and ensuring customer satisfaction. The ideal candidate is organized, confident, and comfortable working in a fast paced service environment.PayUp to $60,000 per year based on previous experience and qualifications.Performance based bonuses available.Job Type and ScheduleFull timeDay shiftMonday through Friday with rotating SaturdaysWork RequirementsAbility to commute to Winslow, AZ requiredIn person, on site positionResponsibilitiesGreet customers and write up service repair orders accuratelyListen to customer concerns and recommend appropriate maintenance and repairsProvide clear estimates and obtain customer authorizationCommunicate repair status and updates in a timely mannerCoordinate with technicians to ensure repairs are completed as promisedReview completed work with customers at vehicle deliveryPromote maintenance services and warranty coverage when appropriateMaintain accurate customer and repair documentationSupport CSI performance and follow up on customer feedbackQualificationsPrevious service advisor or automotive customer service experience preferredStrong communication and customer service skillsAbility to manage multiple repair orders at onceComfortable working in a fast paced dealership environmentBasic automotive knowledge or willingness to learnValid driver’s license and clean driving recordStrong computer skills and familiarity with dealership systemsWhy Join Winslow FordStable dealership with strong community rootsSupportive service leadership and team environmentOpportunity for career growth within the service departmentConsistent workflow and clear processesBenefitsHealth, dental, and vision insurance401k with company matchPaid time off and holidaysPaid training and development opportunitiesEmployee discounts on vehicles, parts, and serviceEqual Opportunity Employer StatementWinslow Ford is committed to providing equal employment opportunities to all employees and applicants for employment. We do not tolerate discrimination or harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local law. We believe that diversity makes us stronger and strive to build a workplace where everyone feels respected and empowered.