Director of Business Operations (Grand Rapids)

Company Description

SisuCare is dedicated to making healthcare careers more accessible across the U.S., especially for individuals who may face barriers related to cost, location, or background. The organization offers flexible, affordable training programs that are connected to real job opportunities, including hybrid classes and employer-sponsored tuition options. SisuCare focuses on supporting learners from underserved and working-class communities, helping them build clear paths to licensure and stable careers in healthcare. Positioned as a bridge between ambition and opportunity, SisuCare addresses workforce shortages and educational inequities by aligning healthcare education with the realities of today’s students and employers. By partnering with students, employers, and educators, SisuCare aims to reshape healthcare education and support families in building brighter futures.

Role Description

The Director of Business Operations is a full-time, remote role responsible for overseeing and optimizing core business functions at SisuCare. This role manages day-to-day operations, including process design, workflow improvement, and coordination across departments such as finance, programs, and student services. The Director will analyze operational data, develop performance metrics, and implement strategies to improve efficiency, scalability, and quality of service. They will collaborate with leadership to align operational plans with organizational goals, support budgeting and financial planning, and ensure compliance with relevant policies and regulations. The role also involves leading cross-functional projects, managing operational risks, and building systems that support sustainable growth and positive outcomes for learners and partners.

Qualifications

• Strong Business Operations and Program Management skills, including experience overseeing cross-functional initiatives and scaling processes in a growing organization.
• Demonstrated expertise in Business Process Improvement, with the ability to design, implement, and refine workflows that enhance efficiency and service quality.
• Robust Analytical Skills, including data interpretation, KPI development, and use of analytics tools to inform operational and strategic decisions.
• Solid Finance skills, such as budgeting, forecasting, and financial performance monitoring in an operational or educational setting.
• Proven leadership and people management abilities, including leading remote teams, fostering collaboration, and driving accountability.
• Excellent communication and stakeholder management skills, with experience partnering with internal teams and external organizations.
• Background in healthcare, education, workforce development, or related fields is highly beneficial.
• Bachelor’s degree in Business, Finance, Operations Management, or a related discipline; advanced degree or relevant certifications are a plus.