Senior Account Executive, TPA

Job Description

Job Description

Job Summary

The Senior Account Executive, TPA is responsible for managing and growing a portfolio of client accounts while serving as a strategic partner to clients and consultants. This role focuses on client retention, revenue growth, and long-term relationship management, while delivering a consistent, high-quality client experience.

The Senior Account Executive works closely with internal teams to support implementations, resolve issues, identify growth opportunities, and provide proactive, consultative account management.

Key Responsibilities

Client & Consultant Partnership

• Serve as the primary relationship lead for assigned client accounts and consulting partners.

• Build and maintain strong, collaborative relationships with client stakeholders and day-to-day contacts.

• Act as a trusted partner by aligning First Choice Health solutions with client goals and needs.

Retention, Growth & Revenue

• Retain and grow First Choice Health business within assigned accounts.

• Identify and execute upsell and cross-sell opportunities across products and services.

• Drive account expansion through proactive engagement and solution-based selling.

Strategic Consulting & Analytics

• Provide insights on plan performance, claims trends, and cost drivers.

• Analyze data to identify trends, risks, and opportunities for improvement.

• Use data and industry knowledge to support client strategy and recommendations.

Renewals & Account Strategy

• Lead the renewal process for assigned accounts.

• Coordinate internal teams to develop and execute renewal strategies.

• Ensure renewals are timely, well-organized, and aligned with client objectives.

Implementation & Operational Support

• Support new client implementations as needed to ensure smooth onboarding.

• Partner with internal teams to address operational challenges and resolve client issues.

• Communicate client needs and priorities internally to ensure alignment and follow-through.

Market & Community Engagement

• Represent First Choice Health within the employee benefits and healthcare community.

• Participate in industry events, trade shows, benefit fairs, and client meetings.

• Provide on-site client support as needed, with regional and occasional national travel.

Additional Responsibilities

• Perform other related duties as assigned.

Minimum Qualifications

• Minimum six (6) years of relevant experience in healthcare, third-party administration, health plans, or employee benefits.

• Proven success in client retention, account growth, and revenue generation.

• Strong verbal and written communication skills, including the ability to present internally and externally.

• Demonstrated ability to work effectively in a team-based environment.

• Strong organizational skills with the ability to manage multiple priorities.

• Proficiency with CRM systems (e.g., Salesforce) and productivity tools such as Google Workspace or Microsoft Office.

Preferred Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field.

• Prior Account Executive or Account Management experience with a TPA, health plan, or network organization.

• Active Life & Health insurance license.

• Strong customer-focused mindset with the ability to balance client needs and internal collaboration.

• Ability to adapt and thrive in a fast-paced, growth-oriented environment.

Compensation & Benefits

This position is also eligible for performance-based incentive compensation.

We offer competitive benefits, opportunities for professional growth, and the chance to work alongside respected leaders in the healthcare and employee benefits industry.