Customer Service Representative

Job Description

Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for supporting day-to-day activities of the field service technicians as well as providing quality service and solutions to our clients.

Responsibilities include:

• Schedule and coordinate service calls to available Field Service Technicians and/or route calls to the appropriate personnel
• Maintain on-going communications with current clients in an appropriate and timely manner
• Maintain data integrity in our E-Automate service system by completing work within the proper time-frame
• Follow-up with the customer on service calls when complete by providing prompt guidance
• Responsible for communication on all open and pending service calls to customer
• Process defective parts repair claims when necessary
• Responsible for supplies replenishment orders for our print management contracts
• Verify and maintain customer contact and database information
• Invoicing of Print Management Agreements & Service Agreements
• Responsible for handling light shipping of parts and supplies utilizing the UPS system
• Experience with E-Automate, OMD, ACT and Microsoft Office software is a plus

Qualifications:

• Ability to work independently and effectively within a team-oriented environment.
• Excellent communication skills (verbal and written), email and on the phone.
• Must possess a great attitude, have excellent organizational skills and time/task management skills to prioritize & make decisions
• Must confidently provide work direction to field personnel and improve performance outcomes
• Two to 3 years + related experience and/or training in customer service, billing or equivalent combination of education and experience

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