Customer Service Representative
R&R Human Resources Solutions
Customer Service Representative
Food & Paper Supply, an established food and paper distributor located in the south suburbs of Chicago (Alsip), is seeking a Customer Service Representative. The Customer Service Representative will interact with our customers by addressing inquiries and resolving problems in a positive, energetic manner. This person should have the ability to work well under pressure, independently and be a team player.
Responsibilities:
- Interact with customers via telephone, email, or in person to provide support and information on products or services.
- Collect and enter orders for new or additional products or services.
- Fields customer questions and problems; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers' issues and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Technical Qualifications:
- High school diploma or general education degree (GED) required.
- Six months of experience in retail or customer service preferred.
- Excellent customer service skills.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- Ability to apply concepts of basic math.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to effectively communicate in English.
Why Join Us? This is an excellent opportunity for a motivated professional looking to build a rewarding career in Customer Service within a supportive and growing organization. Please note: This is an in-person role based in Alsip, IL. Applicants must be located in the Chicago area and available to work full-time on-site. Hours are Monday-Friday, 9:30am-6:00pm Salary: $15/hour
Vacancy posted 9 hours ago
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