Regional Service Manager

Job Description

Job Description

Description:

Location: Baltimore, MD

At Mission Rock Residential, we believe that where you live matters—and so does the team that makes it feel like home.

We are more than a property management company—we’re a people-first organization that values Integrity, Accountability, Respect, Relationships, Inclusivity, Vision, and Empathy. Our I ARRIVE values guide everything we do, from how we serve our residents to how we support our team members.

We foster an inclusive workplace that celebrates diverse perspectives, empowers growth, and strengthens the communities we serve. When you join Mission Rock, you join a team that’s invested in your success and well-being.

What You’ll Do

The Regional Service Manager will manage capital projects and work with the Regional Manager overseeing the Service Managers in the assigned region to ensure training of the teams is conducted in accordance with the Policies and Procedures. As a Regional Service Manager, you will oversee assets that involve the management of capital projects, five-year capital plans, developing scopes of work, managing vendor (supplier) relations, and analyzing properties with respect to capital needs, budgeting, and maintenance. You will also be responsible for guiding on-site maintenance.

Your day-to-day may include:

• obtain bids, create contracts, and verify contractor insurance certificates to ensure they meet the requirements set forth by owners and management
• Manage over $8,000,000 in capital projects including but not limited to overall tracking and management of projects, owner meetings, scope of work development, and city and county official communications.
• Work with engineers/engineering firms, track and manage projects, handle contract negotiations, and complete work approvals.
• Responsible for project budget as it relates to maintenance or capital improvements.
• Assess and recommend capital improvements with budget recommendations, implementing them as necessary.
• Assess and recommend maintenance improvements with budget recommendations

What You Bring

• Knowledge of property repairs in the areas of HVAC, electrical, plumbing, pool, carpentry, dry walling, exterior structural, and appliances.
• Strong leadership and project management skills to manage project timelines with excellence in execution and strong attention to details
• Must have extensive knowledge about multi-family dwelling maintenance operations and systems.
• Ability to write communications, market studies, operating analyses, and other forms of industry-standard correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the Company.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

What We Offer

We believe in taking care of our team the way they take care of our residents. That’s why we offer:

• Bonus opportunity*
• Generous paid time off, including 13 paid holidays (with a Floating Holiday and Volunteer Day), accrued sick time, and 15 days (120 hours) of vacation in the first year **
• Housing discount program***
• 401(k) retirement plan with company match
• Comprehensive medical, dental, and vision coverage, plus HSA with employer contribution and FSA options
• Employer-sponsored short-term and long-term disability coverage
• Company-paid life insurance
• Optional ancillary benefits, including critical illness, hospital indemnity, and accident insurance
• Employee Assistance Program (EAP)

*Bonus potential opportunity depends on position

**Sick time accrual varies by state. Ask your hiring manager for details.

***Housing discount based on availability and prior ownership group approval

The expected compensation range for this position is $110,000.00- $120,000.00, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.

Mission Rock Residential is an equal opportunity employer. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status.

The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

**The Application deadline is 6/26/2026 if a candidate is not selected by that date later applicants may be considered**