Collections Representative

Collections Representative

Join Our Team at Exploria Resorts!

Are you driven by success and ready to seize a lucrative opportunity? We're currently hiring detail-oriented individuals to join our incentive-based collection team. If you have experience in call centers, collections, or a commission driven role and are looking to leverage your skills in a rewarding environment, this role is for you.

What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!

Position: Call Center - Collections Representative

Compensation:

- $16 per hour, with an added $1,500 - $2,500 monthly performance-based incentive potential! (Averaging $25-26/hr!)

- New Hire guarantee of $800 performance incentive for the first three full calendar months of employment!

Hours/Shift:

- Monday - Friday (3 days will be an 8 am-5 pm shift, 2 days will be a 9 am-6 pm shift)

- Every other Saturday (If you work on Saturday your day off will be during the week).

- Sundays: Always off

- Onsite - 25 Town Center Blvd. Clermont FL 34714

*Subject to change based on business needs

Key Requirements:

• Clear communication skills, both oral and written, to convey information effectively.
• Exceptional customer service abilities, ensuring 100% customer satisfaction.
• Quick and accurate decision-making skills to evaluate alternative courses of action.
• Ability to manage multiple priorities efficiently and adapt to the fast-paced nature of our business.
• Demonstrated ability to influence others positively.
• Professional and friendly demeanor, representing our company values.
• Flexible schedule to accommodate business needs.

Qualifications and Skills:

• 1+ year of experience working in an outbound call center
• 1+ year of collections experience is highly preferred
• 1+ year working in the timeshare/Vacation Ownership industry is a plus
• Strong communication and negotiation skills.
• Good time management and organizational skills.
• Prior experience working in a call center, or a commission driven role
• Bilingual Spanish is highly preferred.
• Enthusiastic, energetic, and self-motivated.