Guest Services Agent

Guest Services Agent

Job Category: Marketing - Operations

Full-Time

On-site

East Saint Louis, IL 62201, USA

Description

Responsibilities

• Participate regularly in departmental and company meetings
• Greet guests immediately with a friendly and sincere welcome.
• Answer phones within 3 rings while following the company phone script.
• Accurately take messages for guest and initiate actions as needed.
• Accurately check guests in and out of the hotel and RV park by following company procedure standards.
• Ensure proper ID and a form of payment is obtained during guest check in.
• Select a room in accordance with hotel availability and guests' request.
• Create and update guest reservations upon request based on hotel and RV park availability.
• Ensure to complete daily reports, audit and checklists in a timely manner.
• Conduct wake up calls and schedule as needed
• Send and receive faxes.
• Complete a daily bucket check.
• Assist with guest service calls, requests, and complaints by directing them to Hotel leadership or other departments as needed.
• Must be friendly and courteous at all times
• Able to satisfactorily complete assignable work tasks requested by the departmental leaders
• Must proactively prioritize needs and effectively manage resources
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
• Ensure customer service standards are met and retained
• Be able to complete group check-ins and billing in a timely manner.
• Other duties as assigned

The starting rate for this position is $17.00 per hour

WORKING ENVIRONMENT & PHYSICAL EFFORTS

The hospitality industry is a 24 Hour 365-day operation.

This position will primarily be indoor under controlled temperatures.

Occasional exposure to outdoor climates

Occasional: standing, walking, and lifting up to 25 pounds

Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands

Speech and Vision abilities are required

Qualifications

Required Skills

Hospitality : Novice

Customer Service : Novice

Communication : Novice

Required Behaviors

Team Player : Works well as a member of a group

Loyal : Shows firm and constant support to a cause

Required Motivations

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Required Education

High School or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.