Spa Supervisor

Job Description

Job Description

Company Description

About Fairmont Grand Del Mar

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in the charm of Los Peñasquitos Canyon, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego. 

About the Application Process

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Spa Supervisor.

Responsibilities

The Spa Supervisor, guided by the Spa & Recreation Manager and Spa Director, will establish and maintain the standards of the Spa, Salon, and Fairmont Fitness facilities. This includes ensuring cleanliness, maintenance, and operational efficiency in all areas. The supervisor will oversee daily operations and work closely with engineering on facility concerns to ensure smooth functioning of the spa, salon, and fitness center.

• Oversee daily operations of the spa, salon, and fitness center facilities with a strong focus on maintenance, cleanliness, sanitation, and safety.
• Collaborate with engineering to address daily facility concerns, ensuring timely resolution of maintenance issues.
• Maintain inventory levels and manage guest supply orders to ensure adequate stock for the spa, salon, and fitness facilities. Submit orders for Guest Supplies when necessary.
• Schedule spa attendants and gym attendants to ensure proper coverage, adhering to labor standards and efficiency. In cases where labor standards impact staffing levels, complete daily cleaning and maintenance duties as needed to maintain facility standards.
• Implement and uphold standard operating procedures for both spa and fitness facilities to encourage best practices and operational efficiencies.
• Supervise spa attendant staff and operational areas to ensure maximum yield and labor efficiency.
• Assist the Spa Director with maintaining high standards for spa attendants and locker room operations.
• Monitor and manage spa linen inventory, communicating with key departments to ensure availability and efficient use.
• Maintain warranties and service agreements on all operating equipment and coordinate with engineering for repairs and upkeep.
• Maintain updated Safety Data Sheets (SDS) and product information for all products used within the spa, ensuring compliance with safety regulations and proper staff training.
• Perform guest supply inventory bi-weekly, processing purchase orders as needed to maintain supply levels.
• Ensure all areas of the spa and fitness facilities are cleaned and maintained throughout the day, following the “clean as you go” approach.
• Handle emergency situations with urgency and discretion, ensuring guest and staff safety.
• Perform opening and closing MOD (Manager on Duty) shifts.
• Assign job tasks to spa personnel, ensuring they align with their position and ability.
• Ensure that all areas of the spa, salon, and fitness facilities are set according to the standard operating manual.
• Enter daily work orders for items that need attention from the resort engineering team
• Perform weekly spa walkthroughs with resort engineering team to ensure all work order requests are being complete.
• Other duties as assigned by Spa & Recreation Manager and Spa Director.

Qualifications

Previous experience in a Spa or Hospitality environment preferred.

• Strong interpersonal, organizational, and problem-solving abilities.
• Highly responsible and reliable.
• Able to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to focus on guest needs, remaining calm and courteous at all times.
• Adherence to Fairmont Grand Del Mar Grooming Guidelines.

Wage Information

The hourly rate for this position is $24.76

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. 

What is in it for you: 

• Complimentary Meals: Enjoy hot meals during your shift in our staff cafeteria
• Complimentary on-site parking
• Hotel Discounts: Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.
• Food, Spa, and Resort Discounts: Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.
• Career Growth Around the World: Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.
• Training & Development: Learning programs through our Academies designed to sharpen your skills
• Social Responsibility: Ability to make a difference through our Corporate Social Responsibility activities
• Recognition & Rewards: Employees are recognized for outstanding performance through appreciation programs, awards, and exclusive travel and lifestyle perks.
• Meaningful Work: Create memorable experiences for guests while making a positive impact through exceptional hospitality and service.

Health and Retirement Benefits

All full-time employees are eligible for our comprehensive benefits package, which includes:

• Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)
• Eligible single Full-Time employees can enroll in a $0 premium health plan
• Life and disability insurance
• Paid Holidays

All Full-time and Part-time employees are eligible for:

• Vacation and sick leave
• 401(k) retirement plan with matching program
• Employee Assistance Program (EAP)

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.

Visa Requirements:  Applicants must be legally eligible to work the United States.