J.P. Morgan Wealth Management - Executive Director, Sales Optimization

Job Description

Join us to build the next generation of sales effectiveness in wealth management, where data, behavioral science, and artificial intelligence (AI) turn insight into advisor action. Shape and scale capabilities that help advisors connect with the right clients at the right time, powered by machine learning and large language models (LLMs). Enjoy career growth, skill development, and the benefits of working in a startup-like environment within a global financial institution.

As a Sales Optimization Executive Director for the Wealth Management team, you will set strategy and own a portfolio of initiatives that improve performance across the lead-to-conversion journey. You will use data to prioritize high-impact opportunities, define clear success measures, and establish a test-and-learn approach that proves what drives conversion and advisor productivity. You will partner closely with analytics and technology teams to translate business needs into scalable, advisor-ready tools and workflows. You will align senior stakeholders across Sales, Product, Finance, and Marketing to ensure decisions are made quickly, delivery stays on track, and outcomes are measurable and sustained.

 

Job responsibilities:

• Set sales optimization roadmap across the lead-to-conversion journey, prioritizing initiatives based on impact, feasibility, and speed to value
• Diagnose performance using funnel analysis and large datasets to identify root causes, quantify opportunity size, and define problems worth solving
• Establish success metrics, measurement frameworks, and governance that connect delivery to conversion, productivity, and client outcomes
• Translate business priorities into clear requirements and acceptance criteria for analytics and technology partners, including data definitions and workflow intent
• Lead cross-functional delivery and change management to launch advisor-facing tools and process improvements that are adopted and operationally durable
• Influence senior stakeholders through clear narratives, structured decision points, and regular updates on tradeoffs, progress, and results
• Monitor performance post-launch through reporting and experimentation, iterating quickly to improve impact and reduce rework

 

Required qualifications, capabilities, and skills

• Demonstrate 10 years of experience in sales strategy, sales operations, business analytics, consulting, product strategy, or a related field
• Lead a portfolio of cross-functional initiatives from strategy through delivery, adoption, and measurement
• Analyze large datasets and apply common analysis approaches and tools such as spreadsheets, SQL, or business intelligence tools to inform prioritization and decisions
• Define success measures, key metrics, and measurement plans that connect work to business outcomes
• Translate business problems into structured requirements for analytics and technology teams, including clear definitions and acceptance criteria
• Communicate effectively in written and verbal formats, including presenting recommendations and results to senior and cross-functional audiences
• Partner with analytics and technology leaders to deliver workflow improvements that drive measurable lift in conversion, productivity, or client engagement

 

Preferred qualifications, capabilities, and skills

• Bring experience in wealth management, financial services, or advisor-led sales models
• Demonstrate familiarity with lead management ecosystems and customer relationship management platforms
• Operationalize artificial intelligence (AI), machine learning, or large language model (LLM) capabilities into frontline workflows
• Use test-and-learn methods, controlled experiments, or ongoing performance monitoring to improve conversion or productivity outcomes

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.