Office Support Specialist - St Clair Shores - 40 Hours - Days

PRINCIPLE DUTIES AND RESPONSIBILITIES

Ensures accurate and timely entry, access, and retrieval of information from the electronic medical record. Responsible for assigned work queues and reports- identifying, resolving and/or reporting workflow issues. Generate and analyze routine and/or special reports. May obtain pre-authorization/authorization for ongoing services per payer requirements and communicate status of authorizations to the team. Works with third parties that assist with documentation review to identify and resolve issues in the workflow process. May collaborate with leadership to ensure that clinicians meet required productivity expectations regarding scheduling and customer status (i.e., hospitalizations and discharges). Provides office support and act as a resource for team members, customers, medical staff, and other professionals. Coordinates and processes bi-weekly payroll as required. May maintain morning and afternoon staff report-in process to ensure knowledge of staff schedules and safety in the field. Prepares, completes, and processes documents and records that require knowledge of departmental operations. Provides exceptional customer service in resolving problems with access to services, complaints, etc. May assist in making warm welcome calls to customers and/or caregivers. Participates in the orientation of new employees. Coordinates and initiate timely communication amongst staff and patients. Participates in initiatives related to process improvements and enhancements. Performs other duties as assigned.

EDUCATION / EXPERIENCE REQUIRED

Requires high school diploma or G.E.D. equivalent. Associates degree or college coursework in business preferred. Requires computer proficiency, the ability to accurately type, and working knowledge of Microsoft Office. Experience with Outlook preferred. Requires strong organization and problem-solving skills, and the ability to adapt rapidly to changing priorities and tasks. Requires previous Home HealthCare experience or office/administrative support experience or completion of a college degree. Additional Information Organization: Community Care Services Department: HHC Adm_Gnrl - St Clair Shores Shift: Day Job Union Code: Not Applicable This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Equal Employment Opportunity / Affi­rmative Action. Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws. #J-18808-Ljbffr Henry Ford Health System