Patient Services Representative

Patient Services Representative

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.

Choice of three health insurance plans

Dental insurance coverage

Vision insurance coverage

401(k) with company match and profit-sharing plan

Company-paid short-term and long-term disability coverage

Company-paid life insurance for you and your family

Access to company-provided training and educational resources

Eligibility for annual merit-based performance increases

Accrued General Purpose Time (GPT)

Eight company-paid holidays

Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days

Complimentary Employee Assistance Program (EAP) for all employees and their dependents

Serves as the first point of contact for patients and visitors

Provides front desk and patient services support in a healthcare setting

Manages appointment scheduling, check-in, and check-out processes

Maintains accurate patient records and supports clinic operations

Ensures compliance with HIPAA and organizational policies

Greet patients and families in a friendly, professional manner

Answer phone calls and respond to appointment-related inquiries

Schedule, confirm, and reschedule appointments as needed

Contact patients on recall lists and follow up on no-show appointments

Register patients and obtain complete demographic and insurance information

Verify insurance, collect co-pays and patient balances, and support billing processes

Confirm daily physician schedules and assist with changes to improve patient flow

Document patient wait times and enter electronic messages to other departments

Maintain accurate and timely documentation in paper and electronic medical records

Protect patient privacy and confidentiality in accordance with HIPAA standards

Collaborate with physicians, staff, and departments to support quality patient care

Strong customer service and interpersonal communication skills

Excellent organizational and time-management abilities

Ability to multitask efficiently in a fast-paced healthcare environment

High level of accuracy and attention to detail in documentation and scheduling

Professional demeanor and ability to work well with physicians, patients, and staff

Commitment to teamwork, cooperation, and assisting others as needed

Knowledge of HIPAA privacy and security standards

Willingness to follow compliance guidelines and organizational policies

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.