Internal Communication Specialist

Description:

Productivity & Collaboration Specialist

The Role

We are seeking a highly skilled and experienced Productivity & Collaboration Specialist to join our team within the Platforms Directorate. As the Productivity & Collaboration Specialist, your focus will be to play a vital role in the provisioning, administration and support of M365 tools available to Parliamentary users within the M365 suite, in addition to supporting work generated from ongoing Projects and Programmes which will be coming into the team as BAU.

The Productivity and Collaboration Team are the platform product owners for the collaboration tools used across Parliament, primarily the M365 collaboration suite including Microsoft 365 Groups, SharePoint Online, OneDrive for Business, Teams, Planner, Stream, Viva Engage and the Power Platform.

Key Responsibilities

• Analyses, designs and configures new collaboration solutions, using the most appropriate collaboration product(s) to meet user s needs, following the appropriate governance processes.
• 3rd line support for collaboration tools. Receives and logs requests for support from service desk, other service delivery staff and/or users. Prioritises requests in accordance with agreed criteria and promptly allocates unresolved calls as appropriate.
• Investigates and resolves requests for support by means of, for example: making global platform configuration modifications, developing work-around enhancements, changing operating procedures, providing guidance through explanation and documentation, or escalating requests to other Platforms colleagues or external suppliers.
• Ensures all work is carried out and documented in accordance with required standards, methods and procedures; and ensures that documentation is available and accessible to all who need to use it.

• Provides excellent customer service by monitoring the progress of requests for support, ensuring all stakeholders are kept informed and that customer expectations are managed.
• Assists the Productivity and Collaboration Team to seek continual improvement in how Parliament uses the Microsoft 365 collaboration suite of products and keeps up to date on the Microsoft 365 roadmap to understand all new features and functionality being made available.
• Line management of any analysts as necessary.

The above list of key responsibilities is not exclusive or exhaustive, and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and banding of the post.

Note that due to the operational focus of this role, it will be full-time Monday to Friday so not suitable for part-time or compressed working.

Enable Skills-Based Hiring

No

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Additional Details

• Senior Interim Hire : No
• Region : Inner London
• Requisition Type : 1. New Requirement
• Name of Nominated Worker : (No Value)
• Please provide any additional information specific to this role : Productivity & Collaboration Specialist 600 per day (inc. agency fee, exc. VAT)Via umbrella company7-Month contract with possibility of extension Hybrid Working offered, 1 day onsite per week, likely TuesdaysBPSS & SC Vetting requiredAdvert live date: ASAP Advert closing date: Applications by COB 31st of August 2026
• If any professional qualifications are required for the role, please list certificates here: : (No Value)
• Desired Skill 1 : TECH & DIGITAL|Service Management
• Desired Skill 2 : TECH & DIGITAL|IT Operations
• Desired Skill 3 : (No Value)
• Desired Skill 4 : (No Value)
• Desired Skill 5 : (No Value)
• Are there any Health and Safety requirements or hazards associated to this role? : No
• If yes, please specify the Health and Safety Considerations : (No Value)
• Is the role in or out of scope of IR35? : In Scope
• Level of screening : SC (Security Clearance)
• Internal Job Title : Productivity & Collaboration Specialist
• Grade : B1
• AMS Job Category : Marketing & Communications|Communications Specialist
• Equivalent Permanent Grade : UK Parliament (UKP)|B1
• Armed Forces Covenant Signatory : No
• Disability Confident Level : Not Applicable
• Business Unit Name Hierarchy : UK Parliament | Parliamentary Digital Service
• Business Unit Code Hierarchy : UKP | UKP PDS