Emergency Communication Specialist

This position is in-office at WestCO Dispatch, 1140 N. Grand Avenue, Montrose, CO Hiring & Retention Bonus This position is eligible for hiring and retention bonuses totaling $3,000.00 ($1,500.00 following completion of training and $1,500.00 paid out after the one (1) year anniversary date of hire. Summary An Emergency Communications Specialist (ECS) performs a variety of functions involved in receiving, processing, relaying, and dispatching calls for emergency and non-emergency public safety assistance via r Qualifications Accurately type 7,000 keystrokes per hour. Respond to and resolve difficult and sensitive citizen inquiries and complaints. Effectively communicate and elicit information from upset and irate callers. Establish priority of emergency situations. Perform multiple tasks simultaneously. Maintain composure, alertness and concentration while working under mental and physical stress for extended periods of time. Work in an environment that requires rapid multi-processing. Adapt instantaneously to changes in call events. Work all shifts of a 24-hour per day period, a rotating schedule including nights, weekends, and holidays to ensure 24/7 coverage. Remain subject to callback and holdover #J-18808-Ljbffr