Front Desk Representative

Front Desk RepresentativeAs a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve the people of our communities. Our Customer Care Team is the face of CNS Healthcare. We are seeking a Front Desk Representative to join our team. The right candidate for this position remains calm and composed in high-stress, demanding situations. We are looking for someone who is willing to support co-workers, teammates, and the people we serve as needed throughout the course of the day.The Front Desk Representative plays a key role in representing the agency, often serving as a first impression to individuals served and visitors to any office sites. They are trusted to ensure a friendly and welcoming environment and provide the best customer service possible.Compensation: $14.88 to $17.50 per hour- determined by non discriminatory factors during interviewAs a member of our team, you will have an opportunity to make a meaningful impact on our community and the lives of the individuals that we serve. CNS Healthcare provides a robust total rewards program to support our team members and their loved ones. We've shared some highlights below, but you can visit the benefits guide posted on our careers page to learn more!Comprehensive medical insurance optionsEmployer-paid benefits including dental, vision, life, and short-term disability insuranceRetirement program with generous company default contribution and matchGenerous PTO program starting at 18 days annually15 paid holidays, including 3 floating holidaysPaid parental leaveStudent loan forgiveness eligibility, including Public Service Loan Forgiveness (PSLF), HRSA, and moreInterested in learning more about this role?Please see below for a summary of job responsibilities and qualifications!Check-in persons served, including verifying, and updating necessary information in the electronic health record and collecting copays as neededCheck-out individuals served including scheduling appointmentsCollect and document insurance informationAssist with coordinating transportation and other services for the people we serveMaintain the reception area in a neat, orderly, and welcoming mannerReview and update information in electronic health record system as neededMaintain knowledge and compliance with established policies and procedures, HIPAA standards, and other regulatory programs.Ensure that the CNS Healthcare customer care standards of service are applied to interactions with individuals served, guests, and staffReference and maintain up-to-date relevant agency resources including, but not limited to; calendars, office schedules, program directories, and team rostersProvide coverage and support of other customer care team functions as neededPerforms other related duties as assignedQualifications:RequiredHigh School Diploma or General Education Diploma (GED)Driver's License and automobile insuranceA minimum of 1 year of experience in an office settingPassion for providing an unparalleled customer service experience in a dynamic and diverse work environmentProficiency in word processing, data entry, and telephone skillsAbility to be forward thinking and take initiative to accomplish goals and objectivesAbility to use discretion and judgement when handling matters of a sensitive or confidential naturePreferredExperience working in a medical office settingExperience working with individuals with behavioral health and substance use disordersExperience with Microsoft Office productsExperience with electronic health records (EHRs)BilingualCNS Healthcare (CNS) is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in Southeastern Michigan. CNS employs approximately 400 employees, paraprofessionals, and support staff, delivering services to more than 7,000 people annually.CNS provides comprehensive integrated health services in partnership with several community organizations, and uses a patient-centered approach to identify, support, and promote the overall health of children, adolescents, adults, and older adults.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.