Police Communications Manager - Police Department

The San Jose Police Department (SJPD) is recruiting to fill the Police Communications Manager position in the Bureau of Administration (BOA) in the Communications Division, responsible for managing the answering and dispatching of emergency 9-1-1 calls. The Bureau of Administration (BOA) is one of four bureaus within the Police Department and is comprised of the Communications Division, Operations Support Services Division (OSSD), and the Training Division. The Communications Division is comprised of approximately 162.5 civilian employees, with a budget of $27 million. The city recently passed a bond measure for physical improvements of the Police Department's Communications Center. Potential challenges for the new Police Communications Manager include a Computer Aided Dispatch (CAD) upgrade; redistricting of police channels; implementing Next Generation 9-1-1 technologies; staffing issues including hiring and retention of employees; and implementing recommendations made by the Grand Jury and City Auditor. The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status, or any other consideration made unlawful under any federal, state, or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. The final filling date is August 21, 2026. Resumes will be screened based on the criteria outlined in this brochure. Candidates with the most relevant qualifications will be given preliminary interviews by the consultant. Koff & Associates, a Gallagher Company, will report the results to the City. The City will then select candidates to participate in panel interviews. Extensive reference and background checks will be completed on the selected candidate. Education and Experience Education : A Baccalaureate Degree from an accredited college or university in Business, Public Administration, Human Resources Management, Criminal Justice, Public Communications, or other related field. Experience : Six (6) years of police, fire, or emergency medical dispatching experience, including three (3) years of supervision experience equivalent to Supervising Public Safety Dispatcher or higher. Required Licensing (such as driver’s license, certifications, etc.) POST Basic Dispatch Certificate preferred #J-18808-Ljbffr San Jose Police Department