Manager, Creative Operations - Too Faced Cosmetics
$87.55k - $143.8kFull-time
TOO FACED
The Estée Lauder Companies Inc. is one of the world's leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company's products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.
POSITION SUMMARY: The Manager, Global Creative Operations will partner with the Executive Director, Global Creative Operations to support and drive the workflow, communication, and execution of global creative programs across Creative, cross-functional, and regional teams. This role is responsible for managing key creative operations processes from briefing through creative development, shoot and post-production, and final asset delivery.
This position will oversee the creative operations workflow for New Product Launches, Commercial Innovation and Special Projects. The ideal candidate is highly organized, solutions-oriented, collaborative, and comfortable managing complex timelines, multiple stakeholders, and fast-moving creative priorities in a beauty or creative environment.
PRINCIPAL ACCOUNTABILITIES: Creative Operations & Program Management
- Manage the New Product Launch, Commercial Innovation and Special Projects workstreams, ensuring key milestones, deliverables, and timelines are clearly tracked, resourced and communicated using project trackers and wrike.
- Serve as the Creative point of contact for Creative Design, Marketing and Packaging Teams.
- Partner with the Creative and Packaging teams to manage workload, timelines, priorities, and weekly status updates, including meetings with Marketing and the Creative Director.
- Attend weekly marketing and packaging cross-functional meetings and provide project updates for leadership packaging meetings.
- Manage end-to-end creative programs from briefing through final asset delivery.
- Continuously maintain and update creative status reports, project trackers, and key timeline documents.
- Create, update, and maintain project timelines in Wrike for all seasonal programs to ensure teams are tracking toward major milestones.
- Clearly communicate timeline updates, project status, risks, and escalations to cross-functional and regional partners.
- Maintain a strong understanding of the brand marketing calendar, including when briefs are due and how timelines impact creative execution.
- Partner with Marketing to drive timing and review briefs to ensure strategy, objectives, and required content are clear before Creative teams are briefed.
- For priority programs, partner with Creative and cross-functional teams to support concept development and 360 ideation, with Executive Director support as needed.
- Work closely with Creative teams to resource and ensure project priorities, marketing objectives, deliverables, and timing implications are clearly understood.
- Partner with cross-functional teams to receive creative requests and facilitate effective communication from brief through asset delivery.
- Ensure regional and cross-functional feedback and inputs are captured and integrated throughout the creative development process.
- Manage pre-production and shoot preparation in partnership with content Production.
- Build and maintain shot lists in partnership with Art Directors for assigned programs.
- Partner with Content Production, Creative, Marketing, and cross-functional teams to ensure shoot needs, deliverables, and timelines are aligned.
- Partner with Content Product to manage post-production timelines and communicate asset delivery expectations to Creative and cross-functional teams.
- Partner with Production to develop or recalibrate timelines as needed, ensuring updates are continuously communicated to cross-functional teams and regional partners.
- Manage creative and cross-functional teams through asset delivery milestones.
- Monitor asset timing, identify potential delays, and proactively communicate risks.
- Provide solution-oriented next steps when assets are delayed or deadlines may be missed.
- Ensure final deliverables are completed accurately, on time, and aligned with brand and business needs.
- 5+ years of relevant experience in a creative, beauty, fashion, retail, or consumer goods environment.
- Strong organizational and project management skills, with the ability to manage complex 360 programs across multiple creative channels.
- Experience managing timelines, trackers, workflow tools, and cross-functional project communication.
- Strong understanding of creative development, production, post-production, and asset delivery processes.
- Ability to self-manage time, work independently, and partner effectively with teams under tight deadlines.
- Excellent verbal and written communication skills.
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
- Experience using project management platforms such as Wrike preferred.
- Ability to build strong working relationships with Creative, Marketing, Product Development, Packaging, Global Supply Chain, regional teams, and external partners.
- Highly organized and detail-oriented
- Strong project management and timeline ownership
- Clear and proactive communicator
- Collaborative and cross-functional partner
- Solutions-oriented and calm under pressure
- Strong sense of urgency and accountability
- Ability to manage competing priorities
- Creative operations mindset
- Strong follow-through from brief to delivery
- Flexible and adaptable in a fast-paced environment
Vacancy posted 1 day ago
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