Junior Account Manager - Aftermarket

Job Description

Job Description

What is the Opportunity? At Ovivo, we offer you the opportunity to expand your skills and professional experience while collaborating with worldwide experts in water treatment. As a Junior Account Manager plays a vital role in supporting and maintaining customer relationships built on trust, clear communication, and professionalism. This position requires a detail-oriented, highly organized individual who thrives in a fast-paced environment, confidently engages with customers, and is eager to contribute to a dynamic team within the manufacturing and wastewater treatment industry.OVIVO-ALAR is an established original equipment manufacturer of industrial and municipal wastewater filtration equipment, providing parts, chemicals, and technical support to our customers.Joining Ovivo means being part of a global team of innovative and passionate professionals who are committed to preserving water, our planet's most critical resource. It also means combining our efforts and talents towards a more sustainable future - together. This role is full time onsite, M-F, and is based in our office in Mokena, IL. What is the role?Act as the primary point of contact for assigned accounts, handling customer communication ensuring professional and effective phone and email correspondence.Perform proactive customer outreach regarding re-order schedules, outstanding quotes, and order follow-upsBuild strong customer relationships fostering loyalty, confidence, and ongoing repeat order engagementAnalyze sales and customer order reports to identify declining sales, customer ordering trends, and opportunities to streamline ordering efficiencyFacilitate claims with freight brokers regarding damaged & missing shipmentsFacilitate customer warranty and freight claims as they arisePrepare and submit high-accuracy customer quotes for chemicals and parts, consistently meeting turnaround deadlines.Create and manage customer sales orders in the ERP system to support an efficient quote-to-order processMonitor order shipping status providing timely updates to customersFinalize end-of-day customer sales order shipping and receiving to ensure order fulfillmentOther duties as assignedDoes this sound like you?Education: HS Diploma/GED required.  Associate degree or equivalent preferred.1-3 yrs. of Customer Service or Account Management oriented in a manufacturing or relatable field is preferredPossess strong computer and data entry skills with Microsoft Office Suite experienceHighly organized with a high level of multi-tasking abilitiesHighly organized and detail-oriented, ensuring accuracy and thoroughnessAble to work efficiently both independently and in a collaborative team environmentDemonstrate strong verbal and written communication skills while maintaining a positive, professional demeanor alwaysMaintain an open and positive, collaborative attitude, with a willingness to learn new thingsDemonstrate the ability to perform basic mathematical functionsPhysical DemandsThis role requires the ability to:Lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 poundsWork EnvironmentTravel with senior staff may be required at timesThe noise level in the work environment is usually moderateDon't meet every single requirement? If you carry a strong sense of ownership and teamwork in everything you do, we'd like to hear from you anyway.What we offer as an employerAt Ovivo, teamwork is at the heart of everything we do. We value work-life balance and strive to provide an engaging work environment along with excellent benefits and career progression opportunities.Benefits - all full-time employees are eligible for Ovivo's generous benefits package that includes:Medical, Dental and Vision benefits401k Match of 4%Parental LeaveCompany paid life insurance along with company paid short and long-term disability11 paid holidaysThree weeks of PTO per year (prorated based on start date)Roll over of up to 64 unused PTO hours to the following yearSixteen personal hours (Hire date determines number of personal hours for the first year)Days off between Christmas Eve and New Year's Day - paid by the company with no impact to PTO balanceAnnual Incentive Plans based on Company ProfitAt Ovivo we are committed to providing working environments where everyone is included and treated fairly and with respect.Dive in - Apply Today! Let's change the future of water together.About OvivoOvivo is a global provider of equipment, technology, and systems producing among the purest water and treating some of the most challenging wastewater in the industry. Ovivo is a powerful global brand with renowned trademarks, possessing more than 150 years of expertise and references in water treatment, supported by its proprietary products, advanced technologies, and extensive system integration knowhow. Ovivo delivers conventional to highly technological water treatment solutions for the industrial and municipal markets and leverages its large installed base of equipment around the world to offer parts and services to its customers. Ovivo is dedicated to innovation in an industry that is in constant evolution and offers water treatment solutions that are cost-effective, energy-efficient, and environmentally sustainable.You can learn more about Alar and all of our industrial product lines at learn more about Ovivo, please visit