Customer Service Specialist- Comprehensive Care (Full Time/Day Shift)

Penn Medicine

Penn Medicine - - Responsibilities: Performs complete and accurate patient registration including walk in, check-in, and scheduled appointments; Supports inbound and outbound calls to or from patients, guests, or appropriate parties to provide services; Effectively manages general patient complaints and concerns, escalating more complex issues to supervisor/manager as needed; Verifies patient, guarantor, coverage and hospital account information; performs required referral authorization processes; Completes assigned patient scheduling and registration work queues according to performance standards

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Vacancy posted a month ago

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