Field Service Engineer

About Rivian Rivianis on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary Rivian is seeking a Field Service Engineer to provide hands on technical support for Legal matters involving vehicle inspections, warranty support, product concerns, and other high priority vehicle investigations. You will work at the intersection of field service, vehicle diagnostics, engineering, and Legal to help teams understand what happened, document what is present, and determine the appropriate technical next steps. This is a field oriented role for an engineer or automotive technical professional who can independently evaluate complex vehicle concerns, communicate clearly with a wide range of stakeholders, and produce accurate and technical documentation. As the Staff Field Service Engineer, Product Integrity & Defense, you will be required to travel throughout the East Coast approximately 70% of the time. This role will report to our Sr. Manager, Field Service Engineering. Responsibilities Conduct and coordinate vehicle inspections in support of warranty, product liability, and incident related matters. Perform structured vehicle evaluations, including visual inspections, diagnostic scans, functional testing, road testing when appropriate, and review of relevant service and vehicle information. Document inspection findings through detailed notes, photographs, video, measurements, diagnostic records, and technical reports. Work with Legal, outside counsel, Service, Quality, Engineering, consultants, and other stakeholders to define inspection scope and communicate technical findings. Respond to escalated cases by developing rapid diagnostic plans that prioritize customer uptime and serviceability, including software and hardware solutions. Recognize safety, or technical issues that require immediate escalation and coordinate the appropriate response. Provide clear technical explanations to both technical and non technical audiences. Help improve inspection protocols, training materials, workflows, and cross-functional processes. Support with insurance related matters as needed. Assist the Field Service training on legal and lemon law related topics. Travel to Service center, Vehicle locations, inspection sites, and other field locations as needed. Qualifications Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, Automotive Technology, or a related technical field; equivalent relevant; experience may be considered. 6 years of professional experience in automotive field service, vehicle diagnostics, automotive engineering, technical investigations, or a related field. Hands on experience diagnosing and troubleshooting EVs and complex vehicle systems. Experience conducting vehicle inspections and writing clear technical reports. Strong communication skills and the ability to explain technical information to attorneys, engineers, service teams, business partners, and customers or other involved parties. Ability to travel and work independently in a field environment. Strong judgment, attention to detail, professionalism, and commitment to safe work practices. Ability to collaborate effectively in a fast paced, cross functional environment. Preferred Qualifications Experience supporting warranty, product liability, or other product related investigations. Experience with vehicle crash or incident investigations, EVs, ADAS, vehicle dynamics, or safety critical systems. Experience with forensic photography, evidence preservation, or legal technical documentation. Experience testifying or supporting testimony in depositions, trials, arbitrations, or mediations. Training or experience in biomechanics, human factors, EV fire investigation, or crash reconstruction. Experience creating technical training, inspection protocols, or process improvements. Pay Disclosure The salary range for this role is $121,800 to $152,300 for New York based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus and equity awards. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Plan if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at View email address on click.appcast.io. Candidate Data Privacy and Technology Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role. AI does not make hiring decisions: Qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate. Participation in AI profile matching is entirely voluntary. If you prefer that your profile not be used in this process, you can opt out at any time. Opting out means your profile will be excluded from automated matching and will not be surfaced for additional roles through this system. Your current application remains active and will not be affected in any way. Please note that we are currently not accepting applications from third party application services. #J-18808-Ljbffr Rivian Automotive