Product Manager / Business Analyst - Customer Onboarding

Product Manager / Business Analyst - Customer Onboarding

All IT Solutions

United States · O Fallon, MO, USA

Workplace Type — Hybrid

Employment Type — Contract

We are currently seeking a qualified Product Manager / Business Analyst - Customer Onboarding to support this engagement. Please review the complete requirements, work location, employment type, and screening questions before applying. Candidates whose experience closely matches the position will be contacted directly by the AIS recruiting team.

Job Summary

All IT Solutions is seeking a Product Manager / Business Analyst - Customer Onboarding to join a client engagement.

Responsibilities

• The Product Manager will drive improvements to the Cross-Border Services onboarding experience.
• The Transfer Solutions team enables the safe, seamless movement of money worldwide through high-priority payment flows, including disbursements, remittances, and bill pay, across bank accounts, mobile wallets, and cards in 180 markets.
• The role partners with Product, Operations, Compliance, Engineering, and regional teams to identify customer pain points, streamline processes, and implement scalable solutions that improve customer outcomes.
• This highly visible, strategically important role operates within a global, cross-functional team in a fast-paced environment.
• The ideal candidate is customer-focused, analytical, intellectually curious, highly motivated, and committed to improving customer journeys, operational efficiency, and business performance.
• This is a Manager/L6 individual contributor role with no direct reports
• Develop and promote a deep understanding of customer needs, the ecosystem, and key market dynamics
• Support customer experience automation initiatives for Cross-Border Services by contributing to new features and automation efforts that improve time to revenue and increase efficiency for customers and the client
• Identify and recommend new features, services, and capabilities in partnership with internal and external stakeholders at global and regional levels
• Analyze Cross-Border Services deployments with regional sales, product, delivery, and support teams to identify key learnings and drive continuous improvement
• Contribute to launch playbooks that guide customer engagement after sale and implementation to maximize the value of each deployment
• Monitor regional P&L optimization against business case commitments
• Define clear onboarding process guidance to support effective product scaling across regions

Required Qualifications

• Using customer feedback, operational insights, and data-driven analysis, the Manager will optimize onboarding experiences and support broader business objectives.
• Bachelor’s degree
• Master’s degree
• 5+ years of experience with strong business analysis, process improvement, and product management skills
• Business analysis experience, including requirements gathering, documentation, and user acceptance testing (UAT)
• Proven experience in process improvement, process re-engineering, process mapping, bottleneck analysis, and optimization
• Experience with UI design from a product management perspective
• Strong customer focus, ensuring customer needs are prioritized and addressed
• Knowledge of product management tools and practices, including market and product plans, project timelines, workstream management, dashboard reports, market research, pricing, and business case development
• Proven ability to synthesize products and services across multiple functional areas into compelling value propositions aligned with global customer needs
• Strong analytical, problem-solving, and decision-making skills, with creativity, curiosity, and attention to detail
• Self-starter with initiative, resourcefulness, motivation, and a results-oriented mindset
• Highly organized, with the ability to manage multiple competing priorities across cross-functional teams
• Proven ability to build consensus and influence internal and external business partners at all levels of leadership
• Excellent written and verbal communication skills, including the ability to interface with customers
• Experience in customer onboarding, legacy system migration, product enhancements, feedback analysis, and tool optimization
• Ability to coordinate cross-functional and global teams, support regional launches, drive customer adoption, and manage implementation activities
• Experience in UI design and development
• Experience building and launching products globally
• Product experience in digital payments

ABOUT ALL IT SOLUTIONS LLC

Headquartered in Mount Laurel, New Jersey, All IT Solutions LLC is a technology and workforce solutions company serving government and commercial organizations throughout the United States. AIS provides IT staffing and staff augmentation, cybersecurity, IT consulting, custom software development, cloud services, data engineering, artificial intelligence, application development, and related technology solutions.

AIS is an NMSDC/EMSDC-certified Minority Business Enterprise and an NYC Department of Small Business Services-certified M/WBE. We participate in E-Verify and are committed to maintaining professional, transparent, and compliant hiring practices.

EQUAL EMPLOYMENT OPPORTUNITY

All IT Solutions LLC is an equal opportunity employer. Employment decisions are made based on qualifications, merit, performance, and legitimate business requirements without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable accommodations are available to qualified applicants with disabilities during the application and interview process.

RECRUITMENT NOTICE

All IT Solutions LLC is a staffing and technology services company and may receive fees or compensation from client organizations for recruiting, staffing, placement, or workforce services. Candidates are never charged an application, recruitment, placement, or interview fee by All IT Solutions LLC.

Any commercial rates, fees, or staffing arrangements are between All IT Solutions LLC and its clients and do not require payment from the candidate.

Official recruiting communications will come from an authorized All IT Solutions representative or an @allitsolutions.us email address.

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