Client Operations Manager

Client Operations Manager Outerspace is looking for Client Operations Managers to join our fast‑growing team and our critical Client Services department. This dynamic role acts as an extension of our brand clients, ensuring internal operations support the unique values of our brands and an excellent customer experience. Responsibilities Nurtures client relationships through regular communication with clients in person, via email, and virtual meetings. Be the expert on Outerspace business operations and on our brands’ business to partner effectively with internal and external stakeholders. Leads meetings with clients and cross‑functional teams, successfully executing the basis of the meetings and action items. Promotes brand growth; identifies opportunities for brand relationships to expand and evolve. Proactively identifies solutions and process improvements, including anticipating and addressing the complexities of clients’ unique fulfillment workflows. Acts as a Super User managing client business through data analysis & analytics, using business tools such as Google Suite, Slack, CRM, and our WMS. Tracks key performance indicators for client success, including: Interpret & understand KPI’s and SLA’s, client contracts, and client billing. Acts as a role model for leadership, problem solving, and engagement. Qualifications Self‑directed problem solver with a great attitude, attention to detail, and expert follow through. Bachelor’s or Associate’s degree preferred, ideally with a focus in logistics, supply chain, or fulfillment. At least 4 years of professional experience in client/customer services, preferably in fulfillment, retail, e‑commerce, or supply chain. Experience with business tools such as CRMs, WMS, Google Suite, etc. People management experience desired but not required. #J-18808-Ljbffr Dormont Manufacturing Co